Cyntoria Charles
Birmingham,AL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Patient Care Liaison
UAB St Vincent’s
Birmingham, Alabama
11.2021 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Obtained informed consent and payment documentation from patients and filed in system.
- Assisted in the development of care plans tailored to individual patient needs, ensuring optimal health outcomes.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assist 60-90 patients a day
Customer Service Associate
Walmart
07.2017 - 11.2021
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL05.2016
Some College (No Degree) -
Lawson State Community College
Birmingham, ALSkills
- Policy Adherence
- Patient Confidentiality
- Time Management
- Data Entry
- Customer Service
- Order Processing
- Training and mentoring
- Medical terminology
- Patient satisfaction
Timeline
Patient Care Liaison
UAB St Vincent’s
11.2021 - Current
Customer Service Associate
Walmart
07.2017 - 11.2021
High School Diploma -
Woodlawn High School
Some College (No Degree) -
Lawson State Community College