Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cypress Mathis

Columbia,SC

Summary

Proactive and detail-oriented with experience supporting leadership and staff in high-responsibility environments. Skilled in coordinating schedules, managing confidential records, processing payments and maintaining accurate documentation. Known for efficiency, professionalism, and the ability to manage multiple priorities with accuracy.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Common Wealth Technology
06.2025 - 05.2026
  • Accurately process and record loan payments, send out monthly statements, and maintain detailed payment histories
  • Conduct due diligence on delinquent accounts, which include phone calls, sending letters and setting up repayment plans
  • Primary contact for borrowers, addressing questions and concerns via email or online portals. This involves explaining loan terms, repayment options and account status

ADMINISTRATIVE SPECIALIST

Aiken - Barnwell Mental Health
11.2024 - 02.2025
  • Managed scheduling and coordination for client appointments, ensuring efficient use of resources
  • Supported office operations by organizing files and documents, improving accessibility and workflow.
  • Providing administrative support to staff and leadership, ensuring smooth daily operations

CUSTOMER CARE EXPERT

T-Mobile
11.2023 - 08.2024
  • Assisted customers with inquiries, providing accurate information and troubleshooting solutions.
  • Adapted quickly to new systems and processes, ensuring efficient service delivery.
  • Maintained up-to-date knowledge of products and services to enhance customer interactions.

RECEPTIONIST

Aiken's House of Beauty
03.2022 - 11.2023
  • Managed front desk operations, ensuring efficient appointment scheduling and customer service.
  • Assisted clients with inquires, providing knowledgeable support about services and products offered.
  • Coordinated communication between staff and clients to enhance overall customer experience.

Education

HIGH SCHOOL DIPLOMA -

Aiken High School
Aiken, SC

Skills

  • Administrative Support
  • Data Entry
  • Attention to Detail
  • Confidential Information Handling
  • Professional Communication
  • Record Maintenance
  • Multi-Tasking
  • Scheduling & Calendar Management
  • Microsoft Office
  • Problem resolution

Certification

Security Clearance

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Common Wealth Technology
06.2025 - 05.2026

ADMINISTRATIVE SPECIALIST

Aiken - Barnwell Mental Health
11.2024 - 02.2025

CUSTOMER CARE EXPERT

T-Mobile
11.2023 - 08.2024

RECEPTIONIST

Aiken's House of Beauty
03.2022 - 11.2023

HIGH SCHOOL DIPLOMA -

Aiken High School