Cyra Blake
Chicago,US
Summary
Compassionate, Dedicated and safety-focused professional with over 10 years of experience in customer service, healthcare, and hospitality, including supervisory roles and general service sectors. Adept at resolving complex issues with a calm and empathetic approach, ensuring customer satisfaction and loyalty. Possesses excellent communication skills, a keen eye for detail, and a strong ability to work effectively both independently and as part of a team. Proven track record of managing high-volume interactions, maintaining composure under pressure, and exceeding performance targets. Committed to continuous improvement and passionate about creating positive experiences for every customer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Night Auditor
Hilton Garden Inn
Chicago, United States
04.2024 - Current
- Supervise overnight front desk operations, ensuring guest safety, comfort, and satisfaction.
- Resolve guest issues calmly and professionally, including emergency situations and complaints.
- Managed incoming calls, emails and faxes per day from guest.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Maintained compliance with company policies, conducting regular reviews of financial transactions and correcting errors as needed.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Guest Service /Night Auditor
Doubletree by Hilton/ Hilton Grand Vacations
Fort Lauderdale, FL
04.2019 - 03.2024
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained Calm and control during high-stress situation
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled emergency and escalated situation with Professionalism
- Delivered clear communication to guests and team Members
Patient Access Specialist
Memorial Hospital West
Hollywood, FL
06.2022 - 12.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Master of Science - Public Health Nursing
Southern New Hampshire University
Manchester, NH04-2025
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL06-2022
Bachelor of Arts - Hospitality And Tourism Management
Columbia Southern University
Orange Beach, AL03-2022
Associate of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL04-2019
Diploma - Home Health Aide
Ruby's Academy For Health Occupations
Sunrise, FL05-2015
Diploma - Flight Attendant Training
International Institute of Travel
Ontario, CA, Canada01-2014
High School Diploma -
Piper High School
Sunrise, FL04-2009
Skills
- Excellent Verbal and Written Communication
- Active Listening
- Emergency Response & Evacuation
- Public Announcements & Communication
- Conflict Resolution & De-escalation
- Time Management & On-Time Operations
- Multitasking
- Decision Making
Certification
- Certified First Aid and CPR
- Certified BLS
- Certified Personal Care Assistant
- Certified Food Handler
Timeline
Lead Night Auditor
Hilton Garden Inn
04.2024 - Current
Patient Access Specialist
Memorial Hospital West
06.2022 - 12.2023
Guest Service /Night Auditor
Doubletree by Hilton/ Hilton Grand Vacations
04.2019 - 03.2024
Bachelor of Science - Business Administration And Management
Columbia Southern University
Bachelor of Arts - Hospitality And Tourism Management
Columbia Southern University
Associate of Science - Business Administration And Management
Columbia Southern University
Diploma - Home Health Aide
Ruby's Academy For Health Occupations
Diploma - Flight Attendant Training
International Institute of Travel
High School Diploma -
Piper High School
Master of Science - Public Health Nursing
Southern New Hampshire University