Eduardo Gomez
Chicago
Summary
Results-driven professional with experience in sales, hospitality, and customer service environments. Skilled at building relationships with customers, identifying needs, resolving concerns, and delivering exceptional service in any setting. Proven ability to handle transactions accurately, manage multiple responsibilities, and communicate effectively. Recognized for reliability, strong attention to detail, and a customer-focused approach. Seeking to leverage my sales and service experience to contribute to a banking team while providing outstanding support to clients and helping achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Hotel
11.2025 - Current
- Oversaw nightly financial reconciliations, ensuring accuracy in all transactions.
- Managed guest check-ins and check-outs, providing exceptional customer service during overnight shifts.
- Coordinated with maintenance and housekeeping to address urgent issues for guest satisfaction.
- Conducted audits of cash drawers, verifying compliance with hotel policies and procedures.
- Trained new staff on operational processes and front desk systems to enhance efficiency.
- Reviewed daily reports, identifying discrepancies and implementing corrective actions as needed.
Electronics Sales Associate
Walmart
11.2022 - 02.2024
- Discussed equipment requirements and preferences to verify customer needs.
- Provided detailed comparisons on cellphone models and accessories.
- Communicated with customers regarding lifestyle, budget and product preferences to assist with informed decision-making.
- Demonstrated product features and assisted with product comparisons between similar brands and models.
- Demonstrated expansive product knowledge and made personalized recommendations to meet customer needs.
- Greeted customers and initiated conversations to assess needs and provide service.
- Operated POS system to verify inventory, check pricing, and process sales transactions.
- Assisted customers on sales floor by directing to product locations, answering questions, providing updated pricing and promoting featured products and sales.
Barista
Core Juice Bar
03.2022 - 05.2023
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Maintained clean work stations to adhere to health and safety guidelines.
- Greeted and interacted with new and regular customers.
- Trained new employees regarding food and drink preparation and store procedures.
- Handled refunds and remade incorrect drinks to improve customer experience.
Sales Associate
LA Fitness
05.2022 - 11.2022
- Generated new memberships by engaging with prospective members
- Conducted facility tours and presented membership packages
- Handled customer inquiries, concerns, and account updates
- Processed membership agreements, payments, and related documentations with accuracy and attention to detail
Manager
Popeyes Louisiana Chicken
01.2018 - 03.2020
- Monitored employee productivity to provide suggestions for increased service.
- Used interpersonal skills to confront tough issues and constructively resolve disagreements between employees.
- Shared knowledge and offered guidance to employees and customers.
- Completed daily opening, closing and administrative tasks for smooth business operations.
- Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
- Observed and maintained daily inventory levels based on current sales.
- Organized and prioritized competing challenges in fast-paced environment.
Pizza Maker
Palermos 95th
02.2016 - 01.2018
- Processed incoming customer orders with POS display to build accurate pies.
- Customized pizza with sauce and cheese variations and assortment of toppings to meet customer specifications.
- Selected correct flour and used measured amounts of water, salt, and yeast to properly produce pizza dough.
- Batch-prepped new dough each morning to achieve proper rising for daily production.
Education
Associate of Arts - Criminal Justice
University of Illinois At Chicago
Chicago, IL05-2022
Skills
- Sales strategy
- POS system operation
- Customer service
- Verbal communication
- Loss prevention
- Product recommendations
- Operate cash registers
- Bilingual
LANGUAGES
English, Advanced (C1)
Spanish, Advanced (C1)
Portuguese, Beginner (A1)
Timeline
Night Auditor
Hilton Garden Inn Hotel
11.2025 - Current
Electronics Sales Associate
Walmart
11.2022 - 02.2024
Sales Associate
LA Fitness
05.2022 - 11.2022
Barista
Core Juice Bar
03.2022 - 05.2023
Manager
Popeyes Louisiana Chicken
01.2018 - 03.2020
Pizza Maker
Palermos 95th
02.2016 - 01.2018
Associate of Arts - Criminal Justice
University of Illinois At Chicago