Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

TAWANA HUNTER

Hill AFB,UT

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Dedicated Customer Service Representative with excellent knowledge and hands on experience . Maintains professional appearance and demeanor and expertly completes assigned tasks with focused attention on quality and time management performance . Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Welcoming clerical professional with 5 plus years of experience in Customer Service office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls,sending guest messages and modifying guest request. Accurate when entering information in OnQ and goggle sheets keeping organized filing systems. Friendly Front desk /Night Auditor/ Customer Service Agent Detailed and precise when entering Guest information data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Motivated Customer Service Rep offering valuable contributions in all facets of administrative activities derived from diverse,hands on training years background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Night Auditor

Hilton Garden Inn Hotel
Layton, UT
11.2022 - 06.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Followed company security and check-in policies and procedures, and reported suspicious activity to the supervisor.
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Called guests requiring wake-up calls within two minutes of while managing the check-in process
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Developed and maintained positive relationships with guests for satisfaction

Front Desk Receptionist

Hilton Garden Inn Hotel
Layton, UT
11.2022 - 06.2024
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Answered multi-line phone systems and transferred callers to appropriate departments or staff members.
  • Collected room deposits, fees, and payments.
  • Telephone Etiquette.
  • Critical thinking.
  • Microsoft Windows.
  • Administrative Skills.
  • Business Administration.
  • Team Collaboration.
  • Restock shelves.
  • Monitoring
  • Inquiry Requests.
  • Microsoft Excel.
  • Time Management.
  • Confirming Transactions.
  • Mail Handling.
  • Posting Charges.
  • Greet guests.
  • Customer Service.
  • Telephone Reservations.
  • Multi-Line Telephone Systems.
  • Information Updates.
  • Guest Registration.
  • Room Assignments.
  • Performance Improvement.
  • Data Confirmation.
  • Microsoft Office.
  • Google Docs 2
  • Hospitality Service.
  • File documents.
  • Packaging and Mail Receiving.
  • Process Payments.
  • Word Processing.
  • Front Desk Reservations.
  • Front Desk Operations.
  • Greeting and Seating Clients.
  • Filing
  • Reading Comprehension.
  • Sorting and Labeling.
  • Listening Skills.
  • Setting Reservations.
  • Coordination
  • Bookkeeping
  • Conflict Management.

Education

Associate of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
03-2025

GED -

Ohio Department of Education
10.2003

Skills

  • Complex problem-solving
  • Issue handling
  • Writing
  • Active listening
  • Call answering and routing
  • Email software
  • Sales management
  • Financial records oversight
  • Policy administration
  • Problem-solving aptitude
  • Professionalism
  • Multitasking
  • Customer Relations
  • Sales strategy
  • Cost Reduction
  • Problem-solving abilities
  • Quality Control
  • Negotiation
  • Business Intelligence
  • Profit and Loss Management
  • Reliability
  • Team building
  • Communication Skills
  • Crisis Management
  • Employee Training
  • Adaptability
  • Performance Management
  • Risk Management
  • Time management abilities
  • Reporting and documenting
  • Operations Management
  • Multitasking Abilities
  • Regulatory Compliance
  • Performance reviewing
  • Conflict Resolution

Accomplishments

  • Achieved numerous certificates by completing Hilton University training courses with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Guest issues which led to Results with satisfactory.

Additional Information

Hands on fast learner and very hard working team player.

Certification

  • Hiltion Unversity Certifcations

Timeline

Night Auditor

Hilton Garden Inn Hotel
11.2022 - 06.2024

Front Desk Receptionist

Hilton Garden Inn Hotel
11.2022 - 06.2024

Associate of Science - Business Administration And Management

Colorado Technical University

GED -

Ohio Department of Education
TAWANA HUNTER