Cyrah Santana
Hinesville,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rez Tint LLC
Hinesville, GA
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Determined accurate prices for Tint customer services, consistently searching for deals and best prices.
assistant manager
Circle k
Hinesville, GA
10.2022 - 02.2023
- As an assistant manager I assisted the store manager with oversight of the station store operations
- I helped with hiring, supervising, and working with the staff to accomplish daily tasks, bookkeeping, and merchandising
- I helped to maintain the company's high standards and provided fast and friendly customer service
- I displayed a sense of urgency, patience, and leadership because as assistant manager you must set an example to the rest of your staff.
pet care associate
PetSmart
Hinesville, GA
05.2022 - 07.2022
- Petsmart pet care associates have a wide range of responsibilities, which can include:
- Cleaning cages, feeding animals, and providing them with medical care as directed by a veterinarian or other animal care professional
- Providing information to customers about pet care topics such as training, grooming, and animal nutrition
- Suggesting products and services that will help improve the health and well-being of pets
- Providing exceptional customer service through friendly and helpful interactions with customers
- Helping customers select food and supplies for their pets and answering questions about products
- Participating in community outreach programs such as animal adoption events or environmental conservation projects
- Providing basic pet first aid in case of emergencies such as bite wounds or allergic reactions
- Cleaning cages, kennels, and other living areas, as well as feeding and providing water to animals
- Maintaining knowledge of current pet trends and activities in order to provide customers with relevant information
PTL
Ross distribution center
rock hill, SC
08.2021 - 10.2021
- Performed the tasks involved in the distribution and transfer of merchandise from inbound containers into ROSS shipping containers, both systemically and physically using a light system
- Maximized cubing for outbound container efficiency while maintaining accurate counts of product, read and interacted with an electronic display and colored push buttons, followed safety procedures and Met production standards while Maintaining a clean work area
- Work with Fragile, HAD, and Shoe product
Merchandiser Execution Team
The Home Depot
milltown, NJ
05.2021 - 07.2021
- I worked with the day MET team in which I spent approximately 80% of the time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience
- Typically, 20% of the time was spent executing special projects designed to improve how products are displayed to the customer and to our suppliers' needs.
Education
High school diploma -
Coastal Plains Charter High School
01.2020
Skills
- Management
- Food service
- Customer service
- Stocking
- Inventory Clerk
- Warehouse Experience
- Computer Skills
- Merchandising
- Planograms
- Food Safety
- Gardening
- Packaging
- Cleaning Experience
- Freight Experience
- Retail Sales
- Inventory Control
- Load & Unload
- Pallet Jack
- Animal Care
- Pet Car
- Information Security
- Scheduling
- Data Entry
Timeline
Customer Service Representative
Rez Tint LLC
03.2023 - Current
assistant manager
Circle k
10.2022 - 02.2023
pet care associate
PetSmart
05.2022 - 07.2022
PTL
Ross distribution center
08.2021 - 10.2021
Merchandiser Execution Team
The Home Depot
05.2021 - 07.2021
High school diploma -
Coastal Plains Charter High School
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