Cyrelle Mason
Kent,WA
Summary
Experienced Patient Access Specialist skilled in appointment scheduling and patient registration. Enhances patient experience through effective communication and problem resolution. Proficient in electronic health records and patient flow management, ensuring HIPAA compliance and fostering positive patient relationships. Patient Access Specialist with experience in patient registration, electronic health records, and HIPAA-compliant support. Skilled in patient flow management, empathetic communication, and improving patient access in fast-paced healthcare settings.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist 1(Remote)
Virginia Mason Medical Center
Edmonds, Washington
10.2022 - Current
- Scheduled patient appointments in an electronic health record system to support patient access.
- Clarified registration steps and answered patient questions to improve patient experience.
- Resolved patient concerns through empathetic communication and problem-solving.
- Applied HIPAA privacy and security rules while handling patient information.
- Worked with clinical staff to improve patient flow.
- Joined team meetings to share ideas and strategies for patient access service improvements.
Assistant Store Manager
Dollartree
Kent, Washington
12.2019 - 07.2022
- Managed daily store operations, optimizing inventory management and staff scheduling for efficiency.
- Supervised a team, providing ongoing training to ensure consistent high levels of customer satisfaction.
- Trained new employees on store policies and customer service standards, enhancing overall customer experience.
- Resolved customer inquiries and complaints to uphold satisfaction levels.
- Led team meetings to communicate updates and enhance staff motivation.
- Monitored sales activities, ensuring delivery of quality goods and services.
- Conducted interviews and evaluated job applicants to fill vacancies effectively.
Lead Sales Associate
Walgreens
Kent, Washington
07.2020 - 10.2020
- Trained new associates on customer service protocols and store procedures, improved service quality and customer satisfaction.
- Resolved customer complaints promptly, upholding store reputation and ensuring positive customer experiences.
- Assisted customers with product selection and inquiries, providing tailored recommendations.
- Managed daily operations of the sales floor and service areas, ensuring optimal performance.
- Promoted store credit card program through sign-up discounts, increasing customer engagement and loyalty.
- Processed payments and returned receipts for cash, coins, and cards to ensure accurate transactions.
- Maintained cleanliness and organization throughout the store environment to promote a positive shopping experience.
- Facilitated completion of necessary paperwork related to sales transactions, ensuring compliance.
Education
Some College (No Degree) - General Studies
South College
Seattle, WA06-2020
Some College (No Degree) -
Highline College
Seattle, WASome College (No Degree) - Recovery Coach
PEER Kent
Kent, WASkills
- Electronic health records management
- Patient flow optimization
- Patient relationship development
- Patient experience
Timeline
Patient Access Specialist 1(Remote)
Virginia Mason Medical Center
10.2022 - Current
Lead Sales Associate
Walgreens
07.2020 - 10.2020
Assistant Store Manager
Dollartree
12.2019 - 07.2022
Some College (No Degree) - General Studies
South College
Some College (No Degree) -
Highline College
Some College (No Degree) - Recovery Coach
PEER Kent