Dawn Dutrieuille
Turtle Creek,PA
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner with ability to master new skills independently.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Emerus
Harmar , PA
10.2021 - Current
- Conducted patient interviews upon hospital entrance to collect essential information and input data into electronic system.
- Processed patient co-pays, deductibles, and other payments to maintain accurate financial records.
- Obtained informed consent and payment documentation from patients, ensuring proper filing in system.
- Initiated application processes for patient assistance programs at bedside, following through until completion.
Patient Case Coordinator I
PA Health and Wellness
Pittsburgh, PA
01.2020 - 10.2021
- Processed prior authorization requests electronically and by phone with healthcare providers.
- Reviewed requests for accuracy and completeness to ensure compliance.
- Maintained detailed records of requests and outcomes in electronic health record systems.
- Communicated authorization decisions, including both approvals and denials, to providers.
Benefits Verification Specialist
Pionear Staffing at Amerisource Bergen
Monroeville, PA
10.2018 - 01.2020
- Coordinated benefits processing for enrollments and claims efficiently.
- Processed and tracked patient benefit claims in accordance with established procedures.
- Verified accuracy of benefits invoices for payment and resolved discrepancies with vendors.
- Responded promptly to inquiries from patients, healthcare providers, and insurance companies via phone or email.
- Researched discrepancies between patient records and insurance records thoroughly.
Account Clerk II
Allegheny County Jail
Pittsburgh, PA
04.2018 - 10.2018
- Executed bookkeeping and accounting consulting services to enhance financial accuracy.
- Processed accounts receivable payments and deposits to maintain cash flow integrity.
- Recorded debit, credit, and account transactions in spreadsheets and databases for efficient tracking.
- Prepared bank deposits by verifying and balancing receipts; sent cash and checks to banks.
- Resolved issues efficiently, showcasing strong problem-solving skills during financial tasks.
Provider Service Representative
Gentech Staffing at Gateway Health Plan
Pittsburgh, PA
06.2016 - 07.2017
- Handled healthcare provider inquiries regarding claims processes, coverage, and payment status.
- Researched medical claims for validity to resolve discrepancies.
- Coordinated with healthcare providers to obtain missing information or clarification on claims.
- Maintained detailed records of claims, decisions, and financial transactions.
Complaint Specialist
The Empyrean Group at Allegheny County Jail
Pittsburgh, PA
09.2014 - 12.2015
- Maintained accurate records of inmate complaints, resolutions, and follow-up activities.
- Reviewed documents for accuracy before submission.
- Ensured compliance with timeliness in handling and resolving complaints and appeals.
Education
General Education Diploma -
Department of Education
04.1993
Skills
- Customer service and support
- Insurance verification and billing
- Medical billing
- Patient registration and management
- Organizational skills
- Electronic health records management
- HIPAA compliance
- Prior authorization processes
- Claims handling and coverage verification
Timeline
Patient Access Specialist
Emerus
10.2021 - Current
Patient Case Coordinator I
PA Health and Wellness
01.2020 - 10.2021
Benefits Verification Specialist
Pionear Staffing at Amerisource Bergen
10.2018 - 01.2020
Account Clerk II
Allegheny County Jail
04.2018 - 10.2018
Provider Service Representative
Gentech Staffing at Gateway Health Plan
06.2016 - 07.2017
Complaint Specialist
The Empyrean Group at Allegheny County Jail
09.2014 - 12.2015
General Education Diploma -
Department of Education
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