Cyril Davies
Hamburg,NJ
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
44
44
years of professional experience
1969
1969
years of post-secondary education
Work History
Sales Associate
Ace Hardware
Chester, NJ
03.2018 - 01.2026
- Assisted customers in selecting products for home improvement projects.
- Maintained product displays to enhance customer engagement and visibility.
- Processed customer transactions efficiently at the point of sale.
- Provided product knowledge and advice to ensure customer satisfaction.
- Restocked shelves and organized inventory to ensure availability of products.
- Collaborated with team members to manage daily store operations effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Manager
Florham Park Hardware
Florham Park, New Jersey
10.1981 - 12.2017
- Managed daily store operations and ensured efficient workflow among staff.
- Oversaw inventory management and maintained optimal stock levels throughout the store.
- Trained and mentored new employees on customer service best practices.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
Education
Mountain High School
West Orange, NJSkills
- Product knowledge
- Team collaboration
- Sales processing
- Inventory managemen
Languages
English
Professional
Timeline
Sales Associate
Ace Hardware
03.2018 - 01.2026
Manager
Florham Park Hardware
10.1981 - 12.2017
Mountain High School