CYRIL NETHERLAND
Topeka,USA
Summary
Skilled technician with experience in repairing and maintaining computers, automated teller machines, and various office machinery. Known for diagnosing technical issues quickly and implementing effective solutions. Strengths include strong problem-solving skills, in-depth knowledge of electronic systems, and the ability to work efficiently under pressure. Contributed to reducing equipment downtime significantly through proactive maintenance and rapid response to service requests.
Overview
13
13
years of professional experience
Work History
Information Technology & Audio Visual Technician
Kansas Capital
Topeka, USA
11.2023 - 04.2024
- The IT & AV Technician serve as the onsite AV point person and coordinator
- Additional responsibilities include IT related matters such as IT troubleshooting, etc
- Av presentations by controlling on screen material
- Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards
- Operated lighting boards, video switchers, projectors, camera's microphones during live events
Electronics Sales Associate
Walmart
Topeka, USA
01.2011 - 12.2023
- Staying current of electronics, movies, games, and cameras
- Set up and activation customers cellar phones
- Assisted in inventory management, including stock checks, reordering, and receiving shipments
- Executed daily opening and closing procedures for the electronics department
Customer Service Representative
Conduent
Topeka, USA
05.2023 - 11.2023
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
- Identifie customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
Summer Computer Technician
Usd 437
06.2019 - 08.2019
- Provide maintenance and support for users of personal computer systems and peripherals in free standing and network environments
- Operate all computer equipment as required
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Installed computers and other devices individually and across networks, testing connections to support proper functioning
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH12.2026
Bachelor of Science -
Purdue University
Lafayette, IN12.2026
Associate of Applied Science - CCNA Routing and Switching
ALLEN COUNTY COMMUNITY COLLEGE
Burlingame, KS06.2010
Skills
- Networking
- Service Desk
- Tech Support
- Customer Service
- Build computers
- Knowledge on names and models
- Knowledge on software/hardware components
- Handle security on individual networking
- Resolve issues about networking software
- Audio mixing
- Camera operation
- Video conference endpoint management
- Video wall setup
- Remote support
Timeline
Information Technology & Audio Visual Technician
Kansas Capital
11.2023 - 04.2024
Customer Service Representative
Conduent
05.2023 - 11.2023
Summer Computer Technician
Usd 437
06.2019 - 08.2019
Electronics Sales Associate
Walmart
01.2011 - 12.2023
Bachelor of Science - Computer Science
Southern New Hampshire University
Bachelor of Science -
Purdue University
Associate of Applied Science - CCNA Routing and Switching
ALLEN COUNTY COMMUNITY COLLEGE