Miguel A. Hernandez

Donna,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Information Technology Technician

Self-Employeed

07.2021 - Current

Researched and identified solutions to technical problems.
Installed, configured and maintained computer systems and network connections.
Answered and triaged requests for assistance in order to provide top-notch support.
Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Bachelor of Science - Computer Engineering

The University of Texas Rio Grande Valley

Edinburg, TX

12.2025

High School Diploma -

Donna North High School

Donna, TX

05.2021

Skills

Active Listening
Attention to Detail
Multitasking
C Software Proficiency
Python Software Proficiency
Analytical Thinking

Organizational Skills
Cultural Awareness
Networking
MS Office
Decision-Making
Research

Certification

Security Fundamentals, Microsoft Technology Associate
Networking Fundamentals, Microsoft Technology Associate
Undergraduate Composition Research, NovaRhet

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

French

Elementary

Italian

Limited Working

Timeline