Cyrus Heu
Fresno,CA
Summary
Dynamic Recon Advisor at Clawson Honda with proven expertise in customer service and vehicle assessment. Streamlined communication channels, enhancing response times and decision-making. Adept at multitasking and organization, I fostered long-term customer relationships while maintaining high satisfaction standards. Recognized for delivering accurate service estimates and recommendations, driving team success in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Recon Advisor
Clawson Honda
05.2022 - Current
- Streamlined communication channels with command centers, enabling faster response times in critical situations.
- Conducted detailed intelligence analysis, providing accurate information for strategic decision making per each unit.
- Provided timely reports on each units stages, contributing to decisions made by the higherups.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Adapted quickly to evolving circumstances during fieldwork while maintaining composure under pressure.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Lube Technician
Jiffy Lube Oil Change Center
04.2021 - 10.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
Education
High School Diploma -
Hoover High School
Fresno04-2020
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Service recommendations
- Team player mentality
- Price quoting
- Repairs scheduling
Timeline
Recon Advisor
Clawson Honda
05.2022 - Current
Lube Technician
Jiffy Lube Oil Change Center
04.2021 - 10.2021
High School Diploma -
Hoover High School
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