Samantha Johnson
Orangevale,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Used/New Car Recon Manager/ Service Advisor
Folsom Lake Toyota
Folsom, CA
10.2008 - 07.2024
- Wrote trade-in/auction cars and dispatched them to Techs. Approved/declined work.
- Wrote PDIs
- Called customers with due bills and managed
- Managed detail.
- I was a service advisor from 2008 to 2012, and then I started selling used cars from 2012 to 2024.
Service Advisor
Folsom Lake Kia
Folsom, CA
01.2004 - 10.2008
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
Oak Ridge High School
El Dorado Hills, CA05-2004
Skills
- Problem-Solving
- Employee Coaching and Mentoring
- Decision-Making
- Self Motivation
- Customer Service
- Positive Attitude
- Team Collaboration
- Time Management
- Excellent Communication
- Good Judgment
- Computer Skills
Timeline
Used/New Car Recon Manager/ Service Advisor
Folsom Lake Toyota
10.2008 - 07.2024
Service Advisor
Folsom Lake Kia
01.2004 - 10.2008
Oak Ridge High School