Hi, I’m
CYTERRIA HART
Buffalo,NY
Summary
Diligent Desired Position with solid background in school administration and clerical duties and education. Successfully managed office tasks, maintained student records, and supported staff with organizational needs. Demonstrated proficiency in handling sensitive information and coordinating school activities.
Helpful teacher assistance with over Number years of experience performing support as well as clerical activities and addressing the needs of students, parents and staff. Excellent recordkeeping and report generation abilities. Compassionate yet firm with superb written and verbal communication skills.Passionate Teaching Assistant offering numbers-year background working with students at infant care to elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
1
Certification
14
years of professional experience
Work History
RCSD Rochester, NY
School Clerk/Administrative Assistant
01.2014 - 08.2020
Job overview
- Answer telephone and addresses caller questions and concerns, Transfers calls to proper individual and/or department as needed.
- Contacts parents in the event of student illness or behavioral issues.
- Maintains student records and files.
- Uses a computer database or filing system to update records as necessary.
- Provides administrative support to the principal or other level administrator as needed.
- Attends office meetings
- Manage attendance and transportation for students
- Handled all administrative tasks: special administrative projects, photocopying, research, tracking, analysis, material distributions and technical database maintenance.
- Maintained calendars, schedules meetings, special client events, and staff conference calls.
- Accountable for accuracy, issue resolutions, and compliance on customer's orders.
- Communicated regularly with the customer and the sales team to provide strong team representation and exceed client expectations.
- Responsible for day to day product order activities; including communication, account setup, order entry, returns and customer service.
- Supervised, trained and developed a 5-7 member call center team.
- Receives, enters, researches, responds to, and tracks high volume, inbound written and telephone citizen inquiries and complaints relating to JTA services.
- Utilizes existing databases to monitor for problem trends and repeating customers.
- Determines fair settlement method to resolve customer complaints.
- Ensured that customer issues were handled efficiently, and escalated unresolved issues
- Participated in cross-functional teams to achieve department goal
1st Student and Wyn Co.Rochester, NY
Commercial Driver
01.2019 - Current
Job overview
- Answer telephone and addresses caller questions and concerns, Transfers calls to proper individual and/or department as needed.
- Coordinated contact with parents in event of student illness or behavioral issues.
- Maintains student records and files.
- Transport clients to and from location safely
- Uses a computer database or filing system to update records as necessary
- Attends office meetings
- Manage attendance and transportation for students
- Supported daily administrative operations, special projects, photocopying, research tracking, analysis, material distribution, and technical database upkeep.
- Maintained calendars, schedules meetings, special client events, and staff conference calls.
- Accountable for accuracy, issue resolutions, and compliance on customer's orders.
ABC Head StartRochester, NY
Pre-k -6 Grade Teacher Assistance
03.2013 - 08.2020
Job overview
- Supported classroom instruction by reinforcing phonics, math, and reading concepts during small-group activities.
- Assisted teacher with lesson preparation, copying materials, and organizing instructional resources.
- Monitored student behavior and maintained orderly learning environment during classroom routines.
- Guided students through assignments, centers, and independent practice with clear directions and patience.
- Supervised transitions, lunch, and recess activities while promoting safety and respectful conduct.
- Helped assess student understanding by observing participation and reporting learning needs to teacher.
- Reinforced positive classroom expectations and encouraged student engagement throughout daily activities.
HiltonRochester, NY
HouseKeeper & Severe
01.2018 - 01.2020
Job overview
- Replenished linens, amenities, and housekeeping supplies to support seamless guest stays.
- Inspected guest rooms for cleanliness, readiness, and compliance with brand standards.
- Maintained carts, equipment, and supply rooms for efficient daily operations.
- Coordinated room-turnover priorities with front desk and housekeeping leadership.
Education
Florida State CollegeJacksonville, FL
Associate of Arts from Business Management
07-2028
Edison Technology Rochester, NY
High School Diploma
05-2011
Skills
Professional telephone etiquette
Reception duties
Scheduling appointments
Filing systems
Policy enforcement
Calendar scheduling
Student registration
Certification
First Aid and infant CPR
Bleed out training
Parenting classes through EPIC programs
Cdl class B Passenger Endorsement
Timeline
Commercial Driver
1st Student and Wyn Co.
01.2019 - Current
HouseKeeper & Severe
Hilton
01.2018 - 01.2020
School Clerk/Administrative Assistant
RCSD
01.2014 - 08.2020
Pre-k -6 Grade Teacher Assistance
ABC Head Start
03.2013 - 08.2020
Florida State College
Associate of Arts from Business Management
Edison Technology
High School Diploma