Candy Zapien Ludena

Work History

Rowan Univeristy

Glassboro, NJ

10.2022 - Current

Analyzed program effectiveness to optimize workflows.
Assisted with set up for social events and food deliveries.
Assisted organizational efforts by filing, entering data and answering phones.
Reserved and managed meeting room availability.
Maintained positive working relationship with fellow staff and management.
Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
Generated financial reports outlining budget allocations for various programs.
Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Tracked program operating budgets using electronic and web-based programs.
Coordinated logistics related to travel arrangements for staff members attending conferences or trainings related to their respective programs.

Toms River, NJ

01.2015 - 07.2022

Interview clients for SNAP, TANF and GA programs; Analyzing information on forms, applications, and other financial assistance documents for completeness and accuracy during the eligibility process
Explain the process for filing for Child Support and associated programs to applicants
Consult with the supervisor to discuss the resolution to difficult and complex issues relating to a client’s eligibility
Process information on application, and other financial assistance documents for eligibility
Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Maintained confidential records of client information according to agency policies and procedures.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Provided guidance and referrals for clients seeking additional resources outside of the organization's scope.
Assisted clients with completing applications for government services and benefits.

Ocean County YMCA

Toms River, NJ

01.2012 - 01.2015

Supervise another counselor and 25 children ranging from 5-10 years of age
Implement games and rules that correspond with the Core Values of the YMCA
Distribute bills to parents and payroll
Coordinated with parents about their child's development progress throughout the year.
Provided guidance to staff members on how best to handle challenging situations involving children.
Assisted in developing behavior management plans that are tailored to individual children's needs.
Enforced appropriate disciplinary action when necessary according to organizational policies.
Scheduled activities, special events., according to program objectives.
Reviewed incident reports submitted by staff members regarding any injuries or illnesses occurring at the center.
Monitored daily attendance records to ensure accurate documentation of student absences or tardiness.
Evaluated staff performance on a regular basis and provided feedback when needed.

Ocean Inc.

Toms River, NJ

01.2011 - 01.2015

Provided knowledgeable and speedy response to all emergency incidents.
Monitored student behavior while on the bus and enforced appropriate conduct.
Maintained order and discipline among passengers at all times.
Communicated effectively with school personnel, parents, and students regarding transportation issues.
Participated in training sessions related to safety protocols for school buses.
Ensured that seating arrangements were safe and orderly at all times.
Notified administration of any incidents or accidents involving the bus or its passengers.
Assisted driver in loading and unloading of students onto the bus as needed.
Assisted in maintaining an inventory of first aid supplies onboard the bus.
Encouraged positive relationships between peers by modeling appropriate behavior.

Gateway Foundation-NJDOC

Annandale, NJ

01.2005 - 01.2010

Compile financial transaction data and billing information to generate quarterly summery reports
Provide administrative support for various departments including NJDOC
Perform intake of incoming inmates
Performed quality assurance checks on all documents prepared before submitting them externally.
Scheduled appointments, meetings and events for Director of Program
Provided secretarial and office management support while building cooperative working relationships.
Composed correspondence, reports and meeting notes.
Directed customer communication to appropriate department personnel.
Maintained accurate department and customer records.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Updated contact lists regularly when changes occur in inmate status or contact information.
Developed administrative processes to achieve organizational objectives and improve office efficiency.