Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AssistantManager
Deniesha Beverly

Deniesha Beverly

Marietta,GA

Summary

Gain a full-time career opportunity to expand my training and skills, while making a significant contribution to the overall advancement of the company.

Overview

5
5

Years of Professional Experience

7
7

Certifications

3
3
years of post-secondary education

Work History

Customer Service Associate

The Home Depot Inc
05.2021 - Current
  • Acting as liaison between customer and manufacturer, and customer and freight carrier building strong customer relationships
  • Evaluating account and service histories to identify trends, using data to lessen future issues.
  • Assisting with team development by providing best practices and methods of real-time adaptability
  • Effectively handling conflict situations by proactive one-chat resolutions of customer issues and collecting customer feedback achieving high satisfaction ratings

Property Preservation Coordinator

Altisource
01.2020 - 12.2020
  • Collaborated and built partnerships with vendors through understanding of the unique needs of different clients
  • Initiated, reviewed and approved work order estimates by effectively securing and deploying resources
  • Made timely decisions to coordinate maintenance work with vendors to protect/secure vacant properties
  • Researched moderate to complex inquiries from customers, staff, investors and vendors via phone, letter or email


ATM Exceptions Clerk - Intern

Bank Of America
01.2019 - 08.2019
  • Received, reviewed, and processed Excel vendor vault sheets and converted statistics into charts and graph reports
  • Analyzed trends to provide management insight to develop future fraud prevention strategies
  • Actively sought new ways to grow and be challenged through experimentation and reaching out to co-workers/higher ups
  • Openly and comfortably participated in team meetings, raised issues, and offered solutions/ideas
  • Effectively presented findings in a variety of communication settings; one-on-ones, small, and large groups

Education

Associate of Applied Science - Information Technology

Atlanta Technical College
Atlanta, GA
05.2019 - Current

Skills

  • Proactive Self-Starter
  • Strong Verbal and Written Communication
  • Adaptable
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Resourceful
  • Team-Oriented and Cooperative
  • Customer Account Management
  • Resilient

Certification

Atlanta Technical College

  • PC Repair & Network Technician – MAY 2019
  • Computer Hardware Specialist – JULY 2020
  • Network Technician – DECEMBER 2020
  • Information Technology Fundamentals – JULY 2021
  • Comp TIA A+ Preparation Certified – JULY 2021
  • Network Support Specialist – JULY 2021

Year Up

  • Microsoft Office Specialist Excel 2016 Certification - MAY 2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Sometimes You Will Never Know the Value of A Moment Until It Becomes A Memory."
Theodor Seuss Giesel

Timeline

Customer Service Associate

The Home Depot Inc
05.2021 - Current

Property Preservation Coordinator

Altisource
01.2020 - 12.2020

Associate of Applied Science - Information Technology

Atlanta Technical College
05.2019 - Current

ATM Exceptions Clerk - Intern

Bank Of America
01.2019 - 08.2019

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Deniesha Beverly