Years of Professional Experience
Deniesha Beverly
Marietta,GA
Summary
Gain a full-time career opportunity to expand my training and skills, while making a significant contribution to the overall advancement of the company.
Overview
5
5
7
7
Certifications
3
3
years of post-secondary education
Work History
Customer Service Associate
The Home Depot Inc
05.2021 - Current
- Acting as liaison between customer and manufacturer, and customer and freight carrier building strong customer relationships
- Evaluating account and service histories to identify trends, using data to lessen future issues.
- Assisting with team development by providing best practices and methods of real-time adaptability
- Effectively handling conflict situations by proactive one-chat resolutions of customer issues and collecting customer feedback achieving high satisfaction ratings
Property Preservation Coordinator
Altisource
01.2020 - 12.2020
- Collaborated and built partnerships with vendors through understanding of the unique needs of different clients
- Initiated, reviewed and approved work order estimates by effectively securing and deploying resources
- Made timely decisions to coordinate maintenance work with vendors to protect/secure vacant properties
- Researched moderate to complex inquiries from customers, staff, investors and vendors via phone, letter or email
ATM Exceptions Clerk - Intern
Bank Of America
01.2019 - 08.2019
- Received, reviewed, and processed Excel vendor vault sheets and converted statistics into charts and graph reports
- Analyzed trends to provide management insight to develop future fraud prevention strategies
- Actively sought new ways to grow and be challenged through experimentation and reaching out to co-workers/higher ups
- Openly and comfortably participated in team meetings, raised issues, and offered solutions/ideas
- Effectively presented findings in a variety of communication settings; one-on-ones, small, and large groups
Education
Associate of Applied Science - Information Technology
Atlanta Technical College
Atlanta, GA 05.2019 - Current
Skills
- Proactive Self-Starter
- Strong Verbal and Written Communication
- Adaptable
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Resourceful
- Team-Oriented and Cooperative
- Customer Account Management
- Resilient
Certification
Atlanta Technical College
- PC Repair & Network Technician – MAY 2019
- Computer Hardware Specialist – JULY 2020
- Network Technician – DECEMBER 2020
- Information Technology Fundamentals – JULY 2021
- Comp TIA A+ Preparation Certified – JULY 2021
- Network Support Specialist – JULY 2021
Year Up
- Microsoft Office Specialist Excel 2016 Certification - MAY 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Sometimes You Will Never Know the Value of A Moment Until It Becomes A Memory."
Theodor Seuss Giesel
Timeline
Customer Service Associate
The Home Depot Inc
05.2021 - Current
Property Preservation Coordinator
Altisource
01.2020 - 12.2020
Associate of Applied Science - Information Technology
Atlanta Technical College
05.2019 - Current
ATM Exceptions Clerk - Intern
Bank Of America
01.2019 - 08.2019