DASHANAY BROWN
Newark,NJ
Summary
Compassionate and dedicated Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies. Seeking to leverage my skills and education to contribute to a dynamic healthcare team.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
RWJBarnabas Health
Newark, NJ
01.2024 - Current
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
SENIOR MEDICAL SECRETARY
Mount Sinai West
New York, NY
08.2021 - 01.2024
- Provided administrative support to physicians by managing emails, answering calls, and responding to patient inquiries, ensuring smooth daily operations.
- Demonstrated proficiency in medical terminology, transcription, and appointment scheduling, contributing to accurate patient records, and efficient workflows.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information in all documentation and communications.
- Assisted with billing processes by verifying insurance coverage, submitting claims, and addressing discrepancies to facilitate accurate reimbursements.
- Coordinated surgical procedures by scheduling pre-operative testing, surgeries, and post-operative follow-ups, ensuring timely patient care.
- Collaborated with external offices for surgical clearances and follow-up communications, supporting comprehensive patient treatment plans.
MEDICAL RECEPTIONIST
Upkeep Med Spa
New York, NY
01.2021 - 08.2021
- Provided excellent customer service by greeting patients and visitors warmly, ensuring a positive experience, and fostering patient satisfaction.
- Managed phone calls and correspondence, screened inquiries, took messages, and forwarded them to the appropriate staff to ensure efficient communication.
- Processed payment transactions accurately, handling cash, checks, and credit/debit cards in accordance with office protocols.
- Utilized medical terminology in daily office tasks, facilitating clear communication and proper documentation in a clinical environment.
- Coordinated patient appointments, including diagnostic tests, surgeries, and consultations, ensuring smooth patient flow, and minimizing missed appointments.
- Collaborated with staff to maintain efficient office operations, managing calendars, inventory, and scheduling to support the practice's needs.
PHARMACY TECHNICIAN
Walgreen Pharmacy
Norfolk, VA
02.2019 - 12.2020
- Input patient and prescription information to generate product labels and assist with the prescription-filling process under pharmacist supervision.
- Maintained patient confidentiality in accordance with HIPAA regulations, ensuring the security of sensitive records and data.
- Demonstrated knowledge of pharmaceutical terminology, including both generic and brand names, and utilized this expertise to assist in the accurate dispensing of medications.
- Managed pharmacy inventory, restocking shelves, ordering new medications, and disposing of outdated drugs to ensure availability and compliance.
- Processed insurance claims and payments for prescriptions, verifying coverage, and ensuring timely reimbursement.
- Ensured accuracy in prescription filling, verifying dosages, measuring medications, and checking all details in the pharmacy computer system before dispensing.
Education
BACHELOR OF SCIENCE (B.S.) - PUBLIC HEALTH
Monroe College
Bronx, NY01.2021
Skills
- Patient coordination
- Healthcare compliance
- Insurance pre-certifications
- Patient care
- Critical thinking skills
- Basic life support
- Electronic medical records (EMR) systems (EPIC)
- MS word, excel, and outlook
References
References available upon request.
Volunteer Experience
Caseworker, American Red Cross, New York, NY
Supported clients through crisis situations by providing emotional support and advocating on their behalf; while demonstrating strong problem-solving abilities to address difficult issues related to client cases.
Timeline
Patient Care Coordinator
RWJBarnabas Health
01.2024 - Current
SENIOR MEDICAL SECRETARY
Mount Sinai West
08.2021 - 01.2024
MEDICAL RECEPTIONIST
Upkeep Med Spa
01.2021 - 08.2021
PHARMACY TECHNICIAN
Walgreen Pharmacy
02.2019 - 12.2020
BACHELOR OF SCIENCE (B.S.) - PUBLIC HEALTH
Monroe College