Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Danielle Katz
Houston,TX
Summary
Overview
2
years of professional experience
Work History
Nothing Bundt CakesHouston, TX
Guest Service Representative
10.2023 - Current
Job overview
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Collaborated with team members to ensure timely completion of large-scale orders, resulting in repeat business from satisfied clients.
- Maintained a clean and organized workspace, ensuring safety standards were met at all times during crafting processes.
KrogerHouston, TX
Front End Supervisor
01.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Education
Eastern Gateway Community CollegeSteubenville, OH
Associate Of Arts And Sciences from Art
06.2023
University Overview
Skills
- Customer Service
- Data Entry
- Guest Relations
- Issue Resolution
- Computer Skills
- Flexible Schedule
- Teamwork and collaboration
- Organizational skills
- Attention to detail
- Time management
- Excellent communication
- Computer literacy
- Cash Register Operations
- Data Inputting
Availability
See my work availability
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Available
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Timeline
Guest Service Representative
Nothing Bundt Cakes
10.2023 - Current
Front End Supervisor
Kroger
01.2022 - 10.2023
Eastern Gateway Community College
Associate Of Arts And Sciences from Art