Weerahennadige Drienika Aturaliya
New Hyde Park,NY
Summary
Proven leader and efficient multitasker, adept in customer service and time management, honed at Macy's Backstage and Sri Lankan Airlines. Excelled in enhancing team collaboration, significantly improving customer satisfaction. Skilled in data entry and communication, consistently achieving and surpassing company goals.
Overview
29
29
years of professional experience
Work History
Selling and Support Captain
Macys Department Store
Manhasset , New York
03.2025 - Current
- Managed selling floor activities, ensuring exceptional customer service and effective problem resolution.
- Evaluated daily metrics to measure performance and identify improvement opportunities.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Responded to customer questions regarding products, prices and availability.
- Coaching colleagues on effective customer service.
- Merchandising and processing new products in accordance with store standards.
Selling and Support Captain /manager
Macys Backstage
New Hyde Park , NY
04.2024 - 03.2025
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time to ensure tasks were completed on schedule.
- Performed register transactions
- Balanced the vault and the safe.
- Merchandising, processing new products,
- Supervising the selling floor, customer service, and problem-solving.
- Perform store opening and closing procedures, including accessing the alarm system and settling the registers.
- Lead colleagues to the completion of assigned tasks.
Colleague
Macys Backstage
New Hyde Park, NY
10.2019 - 04.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
- Managed and coordinated multiple projects while ensuring timely completion
Flight Attendant
Sri Lankan Airlines
Colombo, Sri Lanka
07.1997 - 03.2004
- Collaborated with flight crew members to provide excellent customer service
- Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions
- Enforced aircraft and passenger compliance with safety protocols, procedures
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner
Customer Service Executive
Airborne Express
Colombo, Sri Lanka
07.1996 - 04.1997
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks
- Tracked customer feedback and reported any trends or issues to management team for further analysis
- Conducted outbound calls to follow up on customer queries or complaints
- Performed data entry tasks accurately and quickly to update customer information in the database
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly
- Conferred with customers by telephone or in-person to provide product or service information
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
Education
High School Diploma -
Our Lady Of Victories Convent
Moratuwa, Sri Lanka07.1996
Skills
- Customer Service
- Time management
- Organizational skills
- Excellent communication
- Multitasking
- Data Entry
- Teamwork and Collaboration
Extracurricular Activities
School Band Basketball Team
References
References available upon request
Timeline
Selling and Support Captain
Macys Department Store
03.2025 - Current
Selling and Support Captain /manager
Macys Backstage
04.2024 - 03.2025
Colleague
Macys Backstage
10.2019 - 04.2024
Flight Attendant
Sri Lankan Airlines
07.1997 - 03.2004
Customer Service Executive
Airborne Express
07.1996 - 04.1997
High School Diploma -
Our Lady Of Victories Convent
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