Juanita Garcia
Dallas,TX
Summary
Highly motivated and committed individual with proven history of superior performance and great communication skills. Diplomatic and tactful with professionals and non-professionals at all levels. Proven ability to lead in a fast-paced environment, implements effective change and adapts to new challenges utilizing excellent verbal and written communication.
Overview
7
7
years of professional experience
Work History
Medical Assistant Manager
PharmaQore
Garland, TX
02.2021 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Setting up and preparing a mobile testing site
- Communicated with patients, ensuring that medical information was kept private.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established time frames.
Medical Assistant /Call Center Representative
Comprehensive Spine Center Of Dallas
Mesquite, TX
09.2017 - 02.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Speak to various agencies including attorneys.
Patient Admitting Representative
Walnut Hill Medical Center
Dallas, TX
10.2016 - 07.2017
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medical Assistant
Mesquite Children's Clinic
Mesquite, TX
12.2014 - 08.2016
- Record patients medical history, vital statistics, or information such as test results in medical records
- Explain treatment procedures, medications, diets or physicians instructions to patent's
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Received, recorded and filed medical payments by check, cash and credit card.
Education
High School Diploma -
North Dallas High School
Dallas, TX06.2013
Skills
- Data Analysis
- Operating Plans Development
- Interdepartmental Functions Coordination
- Time Management
- Clear Communication
- Critical Thinking
- Willingness to Learn
- Calm and Effective Under Pressure
- Organized and Efficient
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Manager
PharmaQore
02.2021 - Current
Medical Assistant /Call Center Representative
Comprehensive Spine Center Of Dallas
09.2017 - 02.2021
Patient Admitting Representative
Walnut Hill Medical Center
10.2016 - 07.2017
Medical Assistant
Mesquite Children's Clinic
12.2014 - 08.2016
High School Diploma -
North Dallas High School