Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ANTHONY THOMAS

Cleveland,OH

Summary

Experienced hospitality professional with a 20-year track record in the industry. Demonstrated expertise in delivering exceptional customer service and ensuring guest satisfaction. Skilled in managing diverse teams and optimizing operational efficiency. Committed to maintaining high standards of quality and professionalism while creating memorable experiences for guests.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Northern Ohio Territory Manager

Watershed Distillery
08.2021 - Current
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Fostered culture of continuous improvement within sales team, encouraging feedback and sharing of best practices to enhance overall performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.

Events Manager

Kimpton Hotels & Restaurants
12.2019 - 06.2021
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.

Beverage Director

Hyde Park Restaurant Group
03.2007 - 02.2020
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Purchased beverages (alcoholic and non) and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Cultivated feeling of family with guests to encourage repeat business.
  • Created different culinary experiences for guests based on their personal needs.
  • Managed over 50 employees per day while catering to 150 plus guests.

Education

Associate of Arts - Broadcast Journalism

Ohio Center For Broadcasting

Bachelor of Science - Political Science

Kent State University
Kent, OH

Skills

  • Relationship development
  • Promotional planning
  • Social Media Campaigns
  • Strategy development
  • Events logistics management
  • Menu planning
  • Vendor management
  • Marketing and promotions
  • Team Mentorship
  • Meeting Planning
  • Sponsorship Development
  • Volunteer Management
  • Vendor Relationship Management
  • Multitasking and organization
  • Customer relationship management
  • Team collaboration and leadership
  • Territory management
  • Pipeline development

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.

Certification

  • Cicerone

  • Sommelier

Timeline

Northern Ohio Territory Manager

Watershed Distillery
08.2021 - Current

Events Manager

Kimpton Hotels & Restaurants
12.2019 - 06.2021

Beverage Director

Hyde Park Restaurant Group
03.2007 - 02.2020

Bachelor of Science - Political Science

Kent State University

Associate of Arts - Broadcast Journalism

Ohio Center For Broadcasting

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