Edward Frank Esparza
Los Angeles,CA
Summary
Experienced in Information Technology with a solid academic foundation. Eager to leverage skills and knowledge in the IT field to advance career and transition into a Network Administrator role. Authorized to work in the US for any employer, providing value to organizations.
Overview
12
12
years of professional experience
Work History
Desktop Support Technician
HCTech
Montebello, CA
01.2024 - Current
- Image Windows 10 to new PC’s and laptops
- Deploy new PC’s at workstations and mobile carts
- Assists in deployment of new equipment for hospital
PC Tech Support
DXC Technology
Tustin, CA
04.2023 - 08.2023
- Image Windows 10 and 11 on new PCs and laptops
- Work with users to remedy PC issues
- Create tickets in Service Now to monitor work progress
- Provide both users of Macs and Windows laptops
Desktop Support
Emanate Health Foundation
Covina
05.2022 - 11.2022
- Image Windows 10 on new computers
- Deploy peripherals for employees
- Configure and convert from Windows7 to Windows 10
PC Refresh Technician
Walt Disney Studios
Los Angeles, CA
03.2022 - 05.2022
- Collect Ewaste and decommission PCs
- Deploy peripherals for return to work employees
- Image and deploy PCs and laptops
- Refresh and replace older laptops
- Configure and convert from Windows7 to Windows 10
PC Technician
Wells Fargo Bank
Los Angeles, CA
12.2021 - 03.2022
- Build and deploy workstations and laptops
- Image using SCCM
- Prepare workstations for employees to return to work
- Image and install Office 365 and Lotus Notes
PC Build Technician
Southern California Edison
Rosemead, CA
06.2021 - 12.2021
- Build and deploy workstations and laptops
- Image using SCCM
- Configure and convert from Windows7 to Windows 10
- Image and install Office 365 and Lotus Notes
Desktop Support
Metropolitan Water Dept.
Los Angeles, CA
04.2021 - 06.2021
- Build and deploy workstations, laptops
- Add software per unit designations
- Perform other tasks per Lead Tech may direct
Windows 10 Deployment Technician
City of Hope Hospital
Duarte, CA
08.2020 - 12.2020
- Build and deploy PC workstations, laptops
- Image using SCCM
- Add software per units’ designations
- Complete database for e-waste per IT Lead
- Image and install Office 365 and Lotus Notes
Help Desk Technician
LGC LABS
Monrovia, CA
05.2020 - 07.2020
- Build and deploy PC workstations, Build, and deploy laptops
- Training for server deployment
- As well as network aspects of a new building still under construction
Desktop Support Technician
Western Asset Management
Pasadena, CA
03.2020 - 04.2020
- Build and deploy laptops and desktops on WAM premises
- Performed shipping and receiving for work at home clients
- Also did software upgrades for work at home clients
Desktop Support Technician
UCLA Medical
Los Angeles, CA
01.2020 - 03.2020
- Build and deploy Windows 10 to desktops and laptops on UCLA premises
- Update software, apps, and drivers for all new equipment
- Image using SCCM
- Image and install Office 365 and Lotus Notes
Workstation PC Technician
Kaiser Permanente
Los Angeles, CA
09.2019 - 12.2019
- Build and deploy Windows 10 to desktops and laptops on Kaiser Premises
- Migrate data backup and restore to new equipment and deploy new equipment
- Update software, apps, and drivers for all new equipment
- Image and install Office 365 and Lotus Notes
- Imaged using SCCM
Windows 10 Deployment Technician
CBS Studio Center
Studio City, CA
08.2019 - 09.2019
- Imaging Windows 10 to new pc and laptops
- Migrate data backup and restore to new equipment and deploy new equipment
- Image and install Office 365 and Lotus Notes
- Imaged using SCCM
Refresh Technician
Capital Group
Los Angeles, CA
05.2019 - 07.2019
- Image Windows 10 to current and newer laptops
- Deploy laptops as directed
- Update firmware for Lenovo docking stations
- Perform other duties per IT Manager
- Hands-on repair on desktops and laptops
- Diagnose and troubleshoot Hardware issues on Desktops and laptops
- Utilize a variety of software packages in the performance of assigned duties to include, but not limited to: Word-processing, Database Management, Microsoft Outlook E-mail, MS Office
- Configured printers and mapped drives
- Pushed Windows 10 OS on PCs with Windows 7 and Maintain backups of Windows Server machines
- Configuring and installing Microsoft outlook
- Built the office network from assisting in planning, to running cables and installing internet outlet sockets
- Lead for hardware refreshes as well as deployment
Robot Deployment Tech
Invia Robotics
Commerce, CA
07.2018 - 12.2018
- Perform system upgrades on robot software
- Performs routine maintenance on robots
- First responder to robot problems
- Support PC deployment and end user move/add/change (MAC) processes including new PC setups, workstation configurations, PC reimaging
- Lead for hardware refreshes as well as deployment of Win7 & MS Office 2010
- Responsible for configuration & deployment of desktops, laptops and peripherals
Desktop Support Technician
Cedars- Sinai Hospital
Los Angeles, CA
01.2018 - 06.2018
- Image new PC's and Laptops
- To Windows 10
- Troubleshoot Peripherals: Desktop, Workstation, Laptop and accessories including: monitors, keyboards, mice and smart card readers
- Image from Windows 7 to Windows 10
- Deploy new computers for new users
- First responder to service calls
- Installation of software and hardware using SCCM
- Imaged and installed Office 365 and Lotus Notes
Desktop Technician
Blackbox
Los Angeles, CA
10.2017 - 01.2018
- Trained in deploying telephones
- Performed imaging on PCs for Bank of America
- Installation of software and hardware
- Performed data migration for Bank of America PCs
- Installed Windows 10
- Experienced in Microsoft Office Suite applications
Help Desk Level 1
Regal Medical Group
Los Angeles, CA
09.2016 - 07.2017
- Used Track-it ticketing system
- Responded to service calls
- Performed deployments and de-installs
- Imaged Dell desktops and laptops used Acronis and Ghost imaging software
- Installed software and hardware
- Worked in receiving dept
- Checked in packages, added hardware to inventory
- Trained with Lan Sweeper to unlock accounts
Xerox Technician
ZenTech
Houston, TX
01.2016 - 06.2016
- Monitor connected devices, maintain, and repair printers, copiers of Xerox and HP products
Desktop Support
Collabra Inc
10.2015 - 11.2015
- Trained in ticket response to user issues
- Deployed desktop and laptops, imaged equipment, worked in warehouse
Refresh Technician
Vons Supermarket
Greater Los Angeles
07.2015 - 08.2015
- Working in Vons Supermarket in Greater Los Angeles area
- Replacing Point of sale devices throughout stores
Help desk Technician
REMX Staffing
Los Angeles, CA
06.2015 - 07.2015
- Worked in company with over 100 clients
- Refreshed and built desktops and laptops
- Remotes into client machines to troubleshoot or make updates to software and firmware
- Performed other duties per
Lead Technician
Insight Global
Los Angeles, CA
07.2014 - 10.2014
- Lead as many as 4 technicians
- Refreshed Teller and Platform workstations, validators, micros, and QST devices
- Also refreshed servers and UPS in various Bank of America locations in greater Los Angeles Area
- Assist a non-technical user community providing informal training on the new device or software as needed
- Perform installs, moves, ads, or changes to the equipment and end user devices for the organization
- Exchanged servers and power supplies in network rooms
Copier Technician
Document Systems
10.2013 - 01.2014
- Repaired Canon and Ricoh copiers and other office equipment
- Applied customer service skills when dealing with difficult customers
Voice Engineer
Irvine Technologies
Los Angeles, CA
06.2013 - 07.2013
- My core responsibilities were to ensure all seven floors within the center were accurately wired to the patient rooms and labeled
- Work in wiring closets, signal test voice lines, data lines
- Document changes for department spreadsheet
Refresh Technician
SA IT Services- Bank of America
Pasadena, CA
01.2013 - 04.2013
- Perform installs, moves, ads, or changes to the equipment and end user devices for the organization
- Install, test, and demonstrate software packages to or for end users
- Worked with many Bank of America personnel
- Installed software and hardware
Education
Bachelor of Science degree - Information Security and Cyber Security
ITT Technical Institute
01.2014
Associates Degree - Computer Networking
ITT Technical Institute
01.2012
Associates Degree - Electronic Engineering
Heald College
01.1985
Skills
- Troubleshooting & diagnostics
- Hardware troubleshooting
- Technical support expertise
- Desktop workstation repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Desktop Support Technician
HCTech
01.2024 - Current
PC Tech Support
DXC Technology
04.2023 - 08.2023
Desktop Support
Emanate Health Foundation
05.2022 - 11.2022
PC Refresh Technician
Walt Disney Studios
03.2022 - 05.2022
PC Technician
Wells Fargo Bank
12.2021 - 03.2022
PC Build Technician
Southern California Edison
06.2021 - 12.2021
Desktop Support
Metropolitan Water Dept.
04.2021 - 06.2021
Windows 10 Deployment Technician
City of Hope Hospital
08.2020 - 12.2020
Help Desk Technician
LGC LABS
05.2020 - 07.2020
Desktop Support Technician
Western Asset Management
03.2020 - 04.2020
Desktop Support Technician
UCLA Medical
01.2020 - 03.2020
Workstation PC Technician
Kaiser Permanente
09.2019 - 12.2019
Windows 10 Deployment Technician
CBS Studio Center
08.2019 - 09.2019
Refresh Technician
Capital Group
05.2019 - 07.2019
Robot Deployment Tech
Invia Robotics
07.2018 - 12.2018
Desktop Support Technician
Cedars- Sinai Hospital
01.2018 - 06.2018
Desktop Technician
Blackbox
10.2017 - 01.2018
Help Desk Level 1
Regal Medical Group
09.2016 - 07.2017
Xerox Technician
ZenTech
01.2016 - 06.2016
Desktop Support
Collabra Inc
10.2015 - 11.2015
Refresh Technician
Vons Supermarket
07.2015 - 08.2015
Help desk Technician
REMX Staffing
06.2015 - 07.2015
Lead Technician
Insight Global
07.2014 - 10.2014
Copier Technician
Document Systems
10.2013 - 01.2014
Voice Engineer
Irvine Technologies
06.2013 - 07.2013
Refresh Technician
SA IT Services- Bank of America
01.2013 - 04.2013
Bachelor of Science degree - Information Security and Cyber Security
ITT Technical Institute
Associates Degree - Computer Networking
ITT Technical Institute
Associates Degree - Electronic Engineering
Heald College
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