Sade Stephens
Pompano Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Wawa
Plantation
11.2024 - 07.2025
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the store environment.
- Resolved customer complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Plantation High School
Plantation, FLSkills
- Problem-solving
- Teamwork and collaboration
- Task prioritization
- Attention to detail
- Time management
- Team building
- Flexible and adaptable
- Organization
- Communication
- Customer relations
Certification
- Home health aid ( HHA)
Timeline
Customer Service Representative
Wawa
11.2024 - 07.2025
Plantation High School