MABEL Pena
MIAMI,FL
Summary
Proactive and meticulous Retail Manger with over 30 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in various retail skills.
Overview
24
24
years of professional experience
Work History
Reset Manager
Healthtex Distributors
MIAMI, United States
01.2011 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
Eckerd Drugs
Key Biscayne, FL
01.1990 - 10.2002
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
GED -
South Miami Senior High School
Miami, FLMiami Dade College
Miami, FLSkills
- Staff Management
- Strategic planning
- Policies and procedures
- Verbal and written communication
- Job inspections
- Project Management
- Sales and marketing
- Business administration
- Budgeting
- Operations management
- Coaching and mentoring
- Creative merchandising
Accomplishments
- Supervised team of 30 staff members.
- Achieved numerous awards through effectively helping with training of associates.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reset Manager
Healthtex Distributors
01.2011 - Current
Store Manager
Eckerd Drugs
01.1990 - 10.2002
GED -
South Miami Senior High School
Miami Dade College