Kennan Johnson
Baton Rouge,LA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
USPTA Certified Tennis Professional with a positive philosophy of strong communication and active listening skills, dedicated to developing tennis players of all ages and levels. Proven history of success and exudes passion to serve others.
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food and service industry establishments.
Overview
19
19
years of professional experience
Work History
Bartender/Server
Soji: Modern Asian Cuisine
Baton Rouge, LA
03.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Bussed tables an removed debris to keep customer areas clean.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve drinks.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Private and Youth Tennis Instructor
Self-Employed
Baton Rouge, LA
04.2011 - Current
- Explained and demonstrated basic tennis techniques to students starting and levels.
- Increased player strength, agility and game skills through successful practices.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Volunteered to coach disadvantaged inner-city youth in basics of tennis.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Prepared athletes for special competitions and tournaments.
- Developed game plans and adjusted to meet various game situations.
- Established clear benchmarks for performance and monitored individual and team progress.
- Educated players on nutrition and positive life choices for better health and performance.
- Expanded professional knowledge and expertise through annual coaches' clinic participation.
- Created and promoted tennis leagues, clinics, tournaments, camps and special events to attract and maintain tennis player interest.
Bartender/Server
The Legacy At Bonne Esperance
Baton Rouge, LA
04.2021 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Representative
Buckle Inc
Baton Rouge, LA
05.2019 - 02.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
Student Athlete
Louisiana State University
08.2016 - 05.2019
- Athlete, Women’s Tennis Team, (LSU)
- Working to be best possible teammate on and off tennis court
- Balancing full time student course load while fulfilling all necessary requirements of Division 1 student-athlete including practices, team meetings, film study, study hall and volunteer events.
- Worked in team environment to maintain high levels of productivity and accountability.
- Developed and maintained key relationships with fellow athletes, coaching staff and school administrators and professors.
- Attended all practices, meetings and workouts on time.
- Trained extensively 20 hours per week for upcoming competitions to perform at top-level.
- Managed time effectively while traveling for games, attending practice and going to classes
- Represented and endorsed LSU brand
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances
- Determined areas in need of improvement and optimized strategies to strengthen performance
Summer Tennis Instructor
LSU Tiger Tennis Camps
Baton Rouge, United States
06.2016 - 07.2018
- Explained and demonstrated basic tennis techniques to team members.
- Taught proper physical conditioning for maximum endurance, health and safety.
- Coached established tennis players in advanced game techniques and competition strategies.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Educated players on nutrition and positive life choices for better health and performance.
Student-Athlete
University of Oregon
Eugene, OR
06.2015 - 06.2016
- Athlete, Women’s Tennis Team, Oregon
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Trained extensively 20 hours per week for upcoming competitions to perform at top-level.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Attended all practices, meetings and workouts on time.
- Applied training techniques to improve performance both in competitive play and practice.
- Assisted as team leader playing top position in line up.
- Represented and endorsed Oregon/NIKE brand.
Student-Athlete
University of Central Florida, UCF
Orlando, FL
08.2014 - 05.2015
- Managed time effectively while traveling for games, attending practice and going to classes.
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
- Applied training techniques to improve performance both in competitive play.
- Attended all practices, meetings and workouts on time.
- Trained extensively 20 hours per week for upcoming competitions to perform at top-level.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Represented and endorsed UCF brand.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Worked with coaches and trainers to understand and implement improvement strategies.
Education
Bachelor of Arts - Sociology
Louisiana State University And A&M College
Baton Rouge, LA05.2019
Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- Effective communication
- Organization and Time Management
- Cultural Awareness
- Competitive
- Coaching skills
- Team development
- Group Instruction
Accomplishments
- Won two consecutive high state school tennis tournaments (2013 and 2014).
- Awarded "Bill Ozaki Sportsmanship Award" in 2013.
- Offered full ride athletic scholarships to three D1 schools (UCF, Oregon, LSU).
- Achieved Top 70 singles and Top 30 doubles ranking while playing line 1 at the University of Oregon (2015-2016)
- Act of Kindness article in NY Times (2013)
Timeline
Bartender/Server
Soji: Modern Asian Cuisine
03.2022 - Current
Bartender/Server
The Legacy At Bonne Esperance
04.2021 - 07.2021
Sales Representative
Buckle Inc
05.2019 - 02.2020
Student Athlete
Louisiana State University
08.2016 - 05.2019
Summer Tennis Instructor
LSU Tiger Tennis Camps
06.2016 - 07.2018
Student-Athlete
University of Oregon
06.2015 - 06.2016
Student-Athlete
University of Central Florida, UCF
08.2014 - 05.2015
Private and Youth Tennis Instructor
Self-Employed
04.2011 - Current
Bachelor of Arts - Sociology
Louisiana State University And A&M College
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