Hannah Bracken
Customer Service Representative
Olympia,WA
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Cashier
Jersey Mikes Submarines And Salads
Olympia , WA
08.2021 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Product Demonstrator
Advantage Solutions Marketing
East Olympia, WA
09.2018 - 04.2019
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
Assistant Toddler Teacher
Muckleshoot Early Learning Center
Auburn , WA
12.2015 - 02.2016
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed food inventory for [Number]-person center in accordance with nutritional guidelines.
Stylist Associate
Aveda Institute
Denver, CO
05.2012 - 08.2013
- Advised client base of new products and seasonal fashions to increase store sales.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
On-Call Banquet Server
Starwood Hotels And Resorts
Denver , CO
01.2009 - 11.2013
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Advanced Clerical Assistant
Red Rocks Community College
Lakewood, CO
05.2005 - 11.2008
- Delivered clerical support by handling range of routine and special requirements.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
Education
Associate of Arts - English Literature
Red Rocks Community College
Denver, CO 05.2005 - 05.2007
Broadcast Communications
Colorado Media School
Denver, CO 09.2009 - 08.2010
University of Colorado Denver
Aurora, COAveda Institute Denver
Denver, COSkills
Drawer management
Retail merchandising
Payment collection
Customer assistance
Product knowledge
Cleaning and sanitizing
Point of sale operation
Schedule and calendar management
Document control
Relationship building
Administrative support
Verbal and written communication
Product and service knowledge
Database Management
Spreadsheet management
Sorting and labeling
Timeline
Customer Service Cashier
Jersey Mikes Submarines And Salads
08.2021 - Current
Product Demonstrator
Advantage Solutions Marketing
09.2018 - 04.2019
Assistant Toddler Teacher
Muckleshoot Early Learning Center
12.2015 - 02.2016
Stylist Associate
Aveda Institute
05.2012 - 08.2013
Broadcast Communications
Colorado Media School
09.2009 - 08.2010
On-Call Banquet Server
Starwood Hotels And Resorts
01.2009 - 11.2013
Advanced Clerical Assistant
Red Rocks Community College
05.2005 - 11.2008
Associate of Arts - English Literature
Red Rocks Community College
05.2005 - 05.2007
University of Colorado Denver
Aveda Institute Denver