APRIL PETERSON
LEANDER,TX
Summary
Versatile Insurance representative possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
22
22
years of professional experience
Work History
Insurance Verification Specialist
Financial Corporation of A
Leander, TX
02.2011 - Current
- Analyze customer accounts to determine whether it is considered delinquent Assist customers in finding a way to meet financial obligations without getting further behind Understanding of the operations of a multi-line phone system Excellent accounting skills needed to determine accounts payable payment options interest etc
- Place phones calls to customers to remind them of payments and account balance Collecting and updating health insurance information to assist patients with filing claims outstanding medical debt Submitting appeals on all denied medical claims to exhaust all avenues of collections before pursuing patient for outstanding balances Assist clients with negotiations of settlements on accounts with attorney representation
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed office bookkeeping with insurance billing and patient payments.
Member Service Representative
Austin Telco Federal Credit Union
Cedar Park, TX
06.2009 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Au Pair
The Haderazadi's
Round Rock, TX
11.2007 - 06.2009
- Experienced with meal planning and preparing fresh and healthy meals for children
- Assisted with housework such as laundry and cooking.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered top-notch care to three children at once, ranging in age from 3 months to 5 years of age.
- Organized activities that enhanced children's physical, emotional and social well-being.
Cashier
Walmart
Cedar Park, TX
11.2006 - 06.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative Specialist
Sitel
Austin
01.2001 - 05.2002
- For inbound calls regarding vehicle warranties and coverage using in house provided research tools.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Gathered data from multiple sources and programs.
- Obtained scanned records and uploaded into database.
Administrative Assistant
Leading Edge Personnel
Austin, TX
03.2000 - 12.2000
- Duties included various data entry assignments, filing, switchboard operation, scheduled appointments for staff, processed application for those applying for credit
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Assembly Line Worker
Xetel Corporation
AUSTIN, TX
10.1996 - 03.1999
- Follow detailed assembly schematics, instructions, processes and procedures
- Experience with board assembly, soldering and general assembly handling
- Inspected finished products for quality and adherence to customer specifications.
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assembled parts and components using welding techniques.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Reworked, repaired and adjusted cable assemblies and harnesses to meet safety standards.
- Recorded measurements and data on work orders and forms to schedule project execution.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Inspected pieces for defects, measured and checked with straightedges or templates for compliance with specifications.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
Education
Certification - Medical Assisting
Southern Careers Institute Inc
Austin, TX02.2002
Skills
- Team Communication and Collaboration
- Verbal and Written Communication
- Claims Information Gathering
- Insurance Coverage Verification
- Billing Inquiries
- HIPAA Compliance
- Call Center Customer Service
- Document Control
- Appointment Coordination
- Multitasking and Time Management
- Multi-Line Telephone Systems
Personal Information
Darlene Tyler , Insurance Representative
Amera Rashid, Senior Claims Representative
Timeline
Insurance Verification Specialist
Financial Corporation of A
02.2011 - Current
Member Service Representative
Austin Telco Federal Credit Union
06.2009 - 12.2012
Au Pair
The Haderazadi's
11.2007 - 06.2009
Cashier
Walmart
11.2006 - 06.2008
Customer Service Representative Specialist
Sitel
01.2001 - 05.2002
Administrative Assistant
Leading Edge Personnel
03.2000 - 12.2000
Assembly Line Worker
Xetel Corporation
10.1996 - 03.1999
Certification - Medical Assisting
Southern Careers Institute Inc