MERYT VELASCO
Customer Service
Baldwin Park,CA.
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Delivery Driver
Uber Eats, Uber
Los Angeles, CA.
01.2020 - Current
- Offering superb customer service to every customer and business employee, standing at 100% satisfaction rate
- Ensuring orders are fulfilled correctly and efficiently
- Communicating effectively with customers and notified in timely matter concerning any possible delays
- Met promised times and deliveries for each customer
- Handling every complaint professionally and calm demeanor.
- Increased performance by accepting multiple orders at once to increase productivity.
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Communicated customer complaints, requests and feedback to company management for swift resolution
CNA
CNA Eastland Sub-Acute
El Monte, CA.
06.2021 - 09.2021
- Providing high-quality patient care in skilled nursing facility
- Ensuring all patients were well taken care of and all of their needs were met
- Preserving patient's dignity during personal care, including but not limited to bed baths, diaper change, perineal care and clothing change
- Delivering compassionate, knowledgeable experience to every patient and making them feel loved and cared for
- Maintaining professional and respectful attitude to every patient and coworker.
- Established safety by using correct body movements and keep patients safe.
- Managed about 8-10 patients in 180 bed facility.
Sales Representative
Verizon
La Puente, CA.
11.2019 - 05.2020
- Building rapport with every customer to better understand their needs
- Assisting every customer in finding or selecting items, and providing recommendations based on their lifestyle needs
- Ensuring every paperwork was filled out correctly during opening and closing of store
- Performing cold-calls and followed up with former customers to inform about current promotions
- Creating an engaging shopping experience for customer's by initiating conversations, and interacting with them in an authentic, personalized way
- Collaborating with peers and management for better ways to increase sales and productivity
- Sharing advice with customers regarding current promotions, account analysis, and services
- Ensuring company and store policies were always practiced and customer's information kept secure
- Performing open/close duties, filing paperwork, and making bank deposits.
- Managed the store by myself during most shifts, handling transactions, store procedures, and paperwork.
Sales Representative
T-Mobile
Newark, Fremont, CA.
05.2015 - 05.2019
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers
- Generated new business through successful cold calling
- Evaluated credit applications and made service recommendations to customers
- Performed account revisions to make sure all services were taken advantage of
- Ensuring personal quota was met and exceeded every month
- Providing awesome customer service with personal survey satisfaction rate being at a constant 98%
- Offered professional answers and advice to curious clients encouraging them to purchase goods
- Offered professional answers and advice to curious clients encouraging them to purchase goods
- Worked efficiently to overcome objection while developing sales plans to close sales and exceed established quota
- Assisted customers in selecting the right service and product by asking open-ended questions to determine customer's needs
- Reported to management regarding sales objective, activities, and analysis on prospects.
Education
Associate of - Psychology
East Los Angeles College
Monterey Park, CA 09.2019 - 06.2022
Certification in Certified Nursing -
Monrovia Adult School
Monrovia, CA 04.2021 - 06.2021
Skills
Problem-solving skills
Point of sale operation
Multi-tasking strength
Excellent people skills
Cash Handling
Complaint resolution
Patient-focused care
Supporting personal needs
Certification
CNA - Certified Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
06-2021
BLS (CPR & AED)
06-2021
CNA
CNA Eastland Sub-Acute
06.2021 - 09.2021
Certification in Certified Nursing -
Monrovia Adult School
04.2021 - 06.2021
Delivery Driver
Uber Eats, Uber
01.2020 - Current
Sales Representative
Verizon
11.2019 - 05.2020
Associate of - Psychology
East Los Angeles College
09.2019 - 06.2022
Sales Representative
T-Mobile
05.2015 - 05.2019