VANESSA JIMENEZ

· Managment of the electronic document system, Onbase.

· Configure and adjust Onbase software, profiles, parameters and guidelines.

· Execute improvement actions and projects.

· Administrate and control the budget of contracts and projects in charge.

· Lead a team of 17 employees nationwide.

· Process in SAP the monthly billing of contracts and projects.

Achievements

· Planning and implementation of the project "document administration workflow" and " bank guarantee workflow".

· Planning and constantly reviewing the general status of the Onbase tool.

· Implementation of the entire electronic billing process from receipt to payment.

· Restructuring and improving of the document process due to covid19 contingency.

· Planning, scheduling and coordinating the supply and collection routes of food dispensing machines in the regional coast.

Achievements

· Implemented new practices for tracking effectiveness of campaign success by measuring digital metrics and client return on investment.

· Optimization of routes, frequency of visits and supply of employees in charge, redistribution of areas according to geolocation.

· Coordinated schedules and day-to-day activities of crew to satisfy project needs.

· Review daily financial reports and reconciled accounts to keep information current and accurate.

· Estimate materials and labor requirements to complete jobs within budget and timeline requirements.

· Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.

· Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.

Achievements

· Planning and implementation of the project in the KONTROL ID app, automatization of supervisions.

· Increased in 8% the customer satisfaction comparing first semester of 2017 with first semester of 2018.

· 15% reduction in complaints and claims from 2016 to 2017.

· Planning and implementation of additional services via webpage.

· Attracted new clients.