Naida Ribic
Troy
Summary
Accomplished professional with expertise in compliance auditing and sales performance at Rocket Mortgage. Demonstrated exceptional attention to detail and goal orientation, consistently surpassing performance targets. Proven ability to collaborate effectively across teams, leveraging strong time management and Microsoft Word skills to drive results and enhance client satisfaction.
Overview
2
2
years of professional experience
Work History
Final Document Specialist
Rocket Mortgage
Detroit
05.2024 - Current
- Process, audit, and ship final loan documents to investors or document custodians, ensuring accuracy and compliance with investor and company guidelines.
- Ensure timely and compliant document processing to meet daily operational goals.
- Received, scanned, and uploaded final documents into loan origination system, ensuring accuracy and compliance.
- Initiated and responded to external and internal calls to facilitate document follow-up and enhance cross-department collaboration.
- Followed up on outstanding items, documenting actions in internal system to maintain accountability and tracking.
Client Communications Specialist
Rocket Mortgage
Detroit
03.2024 - 05.2024
- Consistently surpass daily performance goals contributing to top-ranking sales performance within the team and driving steady progress toward monthly targets.
- Delivered exceptional customer service by addressing client inquiries via phone and email, ensuring tailored responses to meet client needs.
- Scheduled appointments with clients to assess their financial goals and identify optimal mortgage solutions.
- Collaborated with internal teams to align messaging with organizational goals, enhancing communication consistency.
- Attend ongoing training sessions to stay informed on all company updates with servicing clients and products.
Education
Bachelor of Science - Marketing
Wayne State University
Detroit, MI12.2022
Skills
- Document management
- Compliance auditing
- Data analysis
- OnBase
- Excel
- Microsoft Word
- Canva
- Content Creation
- Time management
- Goal orientation
- Team collaboration
- Attention to detail
Websites
Timeline
Final Document Specialist
Rocket Mortgage
05.2024 - Current
Client Communications Specialist
Rocket Mortgage
03.2024 - 05.2024
Bachelor of Science - Marketing
Wayne State University