Sophia Urbina
Denver,Co.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arvada Veterinary Hospital
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
Campus Supervisor
Jefferson High School
08.2022 - 10.2022
- Maintain preparedness for safety and security emergencies at all times
- Monitor school grounds and the immediate surrounding area for safety and security
- Maintain a locked and secured building during business hours
- Cooperate with school and District personnel in conducting and/or participating in regular emergency drills
- Observe and monitor student behavior in all areas
- Make appropriate notification to supervisors via radio and/or telephone
- Act as a liaison with law enforcement officers, school and district staff, students, parents, and community members to identify issues and resolve problems.
Human Resources Team Member
Elitch Gardens
03.2021 - 09.2022
- Greeting employees with a welcoming vibe when they check in and check out
- Reviewing applications as well as calling applicants for interviews.
- Assisting employees with personal matters as well as payroll matters
- Walking all employees through the onboarding process
- Completing monthly random drug test on employees as well as drug tests needed for hiring
- Completing sales and balance check at the beginning and end of shift.
Ordnance Team Member
U.S. Navy, VFA-34
07.2015 - 07.2020
- Duties included:
- Safely and reliably inspecting as well as loading and unloading of conventional weapons on aircraft
- Identified types of explosives and ammunition, expressing working knowledge of job specialty
- Inspects inventory, configures, tests, and maintains Airborne Weapons Support Equipment
- Expertly managed development of new work center tool program, executing a flawless program during yearly command inspection
- Served as an aircraft inspector and handler
- Duties included:
- Conducted 436 daily/turnaround aircraft inspections, 344 special/ conditional inspections, and 428 launch and recovery cycles increasing mishap-free flight hours, resulting in command readiness within a two month boat detachment
- Supervised, trained, and assisted in 8 trainee coworkers receiving essential work center qualifications, increasing command readiness.
Education
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO12.2024
Bachelor of Science - Criminal Justice/Criminology, Psychology
Metroplolitan State University of Denver
Denver, CO08.2023
Skills
- Customer service
- Teamwork
- Organization
- Effective communication
- Active listening
- Critical thinking
- Attention to detail
- Computer literacy
- Stress management
- Time management
- Adaptability
- Money handling abilities
Timeline
Customer Service Representative
Arvada Veterinary Hospital
03.2023 - Current
Campus Supervisor
Jefferson High School
08.2022 - 10.2022
Human Resources Team Member
Elitch Gardens
03.2021 - 09.2022
Ordnance Team Member
U.S. Navy, VFA-34
07.2015 - 07.2020
Associate of Applied Science - Paralegal Studies
Community College of Denver
Bachelor of Science - Criminal Justice/Criminology, Psychology
Metroplolitan State University of Denver
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