Alec Luna
San Marcos,TX
Summary
Driven Systems Administrator with 6 years of experience in software implementation, network administration, and troubleshooting. Proven ability to manage complex infrastructures, deliver Tier 2 support, and mentor teams. Skilled in Active Directory, data security, system upgrades, and fostering team collaboration. Seeking to contribute expertise in system administration and technical support to an innovative organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Administrator
Hill Country Tech Guys
05.2023 - 10.2024
- Assist with IT projects, including system upgrades, network expansions, and new technology implementations.
- Develop and maintain technical processes and create/update internal and client technical documentation.
- Mentored employees and offered constructive feedback for performance improvement.
- Delivered Tier 2 support for problem identification, diagnosis and issue resolution.
- Orchestrated integration and communication of software upgrades.
- Implemented internet and intranet applications on multiple platforms.
Network Administrator, I.T. Manager
Go Kall IT
02.2022 - 05.2023
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Handle incoming tickets through ticketing system in timely manner
- Maximized performance by monitoring daily activities and mentoring team members.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Backed up company data to distributed storage centers to avoid massive data loss.
Instructor Mentor
MyComputerCareer
08.2020 - 02.2022
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
Education
ITSA -
My Computer Career
Arlington, Tx10-2018
Diploma -
McKinney Boyd High School
McKinney, Tx06-2009
Skills
- Server and System Administration
- End-User Training
- Active Directory
- Configuration Management
- Microsoft Office Suite
- Data Security
- System Upgrades
- Technical Support
- Hardware troubleshooting
- Software Installation
- Firewall configuration
- Troubleshooting and Maintenance
Certification
CompTIA A+ June 2018
CompTIA Network+ September 2018
CompTIA Server+ September 2018
Timeline
Systems Administrator
Hill Country Tech Guys
05.2023 - 10.2024
Network Administrator, I.T. Manager
Go Kall IT
02.2022 - 05.2023
Instructor Mentor
MyComputerCareer
08.2020 - 02.2022
CompTIA A+ June 2018
CompTIA Network+ September 2018
CompTIA Server+ September 2018
ITSA -
My Computer Career
Diploma -
McKinney Boyd High School
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