Martin Rodriguez
IT Manager
Pembroke Pines,FL
Summary
Demonstrative Infrastructure Manager with extensive understanding of disaster recovery, business continuity and virtualization. Enthusiastic professional with a strong background in technical support and computer systems maintenance. Demonstrated ability to identify complex issues and resolve them quickly. Proven ability to readily adapt to rapidly changing technologies. A team player that has a desire to establish new skills and attacks new challenges. Proven ability to produce results while minimizing operational expeditures.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Language
Work History
IT Infrastructure Manager
AlphaStaff, Inc
SUNRISE, FL
08.2018 - Current
- Led and assisted technical upgrade projects to improve corporate systems by working with consultants and vendors for integrations.
- Reduced operational expenses while increasing overall performance and reliability.
- Administration of Cloud Environment/Services.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Respond to and remediate critical issues.
- Review and assess architecture designs, implementation, testing and deployment needs to identify project requirements and costs.
- Assisted with the relocation of corporate headquarters, coordinating design, installation, and transition of Infrastructure equipment and services.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversee development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Play key role in on-going network design, reevaluation and optimization to keep pace with company growth.
NOC Support Engineer – Level II
United Data Technologies
Doral, FL
11.2014 - 08.2018
- Provide infrastructure support to over 40 client environments
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Management and monitoring of daily backups
- Deployment and administration of Anti-virus protection solutions
- Responsible for the administration of Microsoft Office 365 cloud applications
- Provided escalation support and mentoring to Help Desk staff
- Setup and deployment of new physical and virtual Windows Servers for clients.
Campus Network Administrator
Florida Career College
Kendall, FL
09.2013 - 11.2014
- Respond to help desk tickets in timely manner
- Maintain and support classroom and office computer equipment
- Installation, maintenance, and troubleshooting of PCs, servers, telecom equipment, printers, faxes, and projectors
- Coordinate upcoming class schedule with existing facility equipment to ensure proper arrangement for upcoming classes
- Inventory campus equipment
- Assist in receiving and delivery of IT equipment
- Administer campus network user accounts and servers.
Remote Support Engineer – Level II
AllCovered/Konica Minolta Business Solutions
Doral, FL
05.2011 - 09.2013
- Provide infrastructure support to over 40 client environments
- Troubleshooting of server issues and administration of various Windows Server operating systems
- Troubleshooting network outages using PRTG and various other network monitoring tools
- Performed preventative maintenance tasks as part of Miami NOC services team
- Responsible for the deployment and administration of McAfee Email Protection and Continuity service for clients
- Provide Level II support and mentoring to Help Desk staff
- Setup and deployment of new physical and virtual Windows Servers for clients.
System Engineer
AlphaStaff, Inc
Fort Lauderdale, FL
07.2007 - 05.2011
- Setup and deployment of all new physical and virtual Windows Servers
- Troubleshooting of hardware/software/network issues on Windows OS platforms
- Provided preventive maintenance for servers, storage equipment and software.
- Testing of all new product deployments
- Top level technical support for employee issues reported from Help Desk staff
- Shared an on-call rotation for off-hours support
- Maintain nightly/weekly scheduled backup jobs and restoration of all data.
- Provided technical support to over 200 in-house and remote employees
- Monitoring of ticketing system to ensure prompt resolution and escalation as needed
- Creation of new user email/network accounts as well as granting of secure access to needed applications/directories.
PC/Mac Desktop Technician, Production Technician
FirstMarketing
Pompano Beach, FL
02.2004 - 07.2007
- Provided technical support to all in-house and remote employees
- Troubleshooting of hardware/software/network issues on Windows and Mac OS platforms
- Perform regular maintenance of all company IT equipment
- Responsible for pricing and requisition of all IT equipment and software
- Responsible for configuration and deployment of all PC/Mac equipment
- Responsible for maintaining inventory of company equipment and software licensing
- Creation of new user email/network accounts as well as granting of secure access to needed applications/directories
- Maintenace/Support of Telephone PBX system – including punch-out of new phone lines when necessary, assigning of phone extensions, and creation of voicemail boxes
- Responsible for the daily backup of file servers
- Responsible for the archiving and retrieval of files/data as needed
- Perform daily maintenance and scheduled repairs of Xerox IGEN3 Digital Press as well as troubleshooting of production defects – Xerox Certified Techinician
- Backup to the Network Administrator, IGEN3 Operator, File Management, and Pre
Technical Support Manager
Pygmy Computer Systems, Inc
Miami, FL
11.1998 - 11.2003
- Provided technical support live and via email, fax, web-boards and telephone to customers all over the world
- Provided pre-sales support to Sales Department staff and potential customers regarding compatibility and functionality of products
- Trained and supervised Technical Support Department staff
- Creation and editing of both internal and external FAQ’s and technical support documentation
- Performed product evaluations and beta testing of new products
- Established Technical Support Department policies and procedures.
Senior Computer Lab Assistant
Florida International University
Miami, FL
09.1993 - 11.1998
- Provided live technical support to university students and faculty within the various computer labs – ex
- Macintosh, Windows and Unix labs
- Involved in the creation and editing of support documentation, both internal and distributed throughout the university community
- Installation and maintenance of all computer systems within the various labs.
Education
MBA - Business Administration
Jack Welch Management Institute
01.2015 - 12.2017
Bachelor of Science - Information Systems, Networking
Strayer University
10.2010 - 09.2013
Computer Science
Boston College
08.1995 - 05.1998
Skills
Disaster Recovery
Problem diagnosis
Teamwork and Collaboration
Certification
Cisco Meraki CMNA
Accomplishments
- Transitioned AlphaStaff to a fully cloud-based environment to minimize expenses while improving overall performance and reliability.
- Buildout of new corporate headquarters.
- Improvement of overall corporate security through implementation of email encryption and filtering, MFA solutions, endpoint detection/response, and vulnerability assessments.
- Deployment of corporate VPN and equipment to support remote work to maintain operations resulting from Covid-19 pandemic.
Timeline
IT Infrastructure Manager
AlphaStaff, Inc
08.2018 - Current
MBA - Business Administration
Jack Welch Management Institute
01.2015 - 12.2017
NOC Support Engineer – Level II
United Data Technologies
11.2014 - 08.2018
Campus Network Administrator
Florida Career College
09.2013 - 11.2014
Remote Support Engineer – Level II
AllCovered/Konica Minolta Business Solutions
05.2011 - 09.2013
Bachelor of Science - Information Systems, Networking
Strayer University
10.2010 - 09.2013
System Engineer
AlphaStaff, Inc
07.2007 - 05.2011
PC/Mac Desktop Technician, Production Technician
FirstMarketing
02.2004 - 07.2007
Technical Support Manager
Pygmy Computer Systems, Inc
11.1998 - 11.2003
Computer Science
Boston College
08.1995 - 05.1998
Senior Computer Lab Assistant
Florida International University
09.1993 - 11.1998