Maria Orellana
Elizabeth,NJ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success hardworking, ethical and detail-oriented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute teacher and Paraprofessional
ESS
Elizabeth, United States
09.2022 - Current
- Mentored struggling students, explaining class materials and helping with specific problems
- Instructed students on concepts outlined in lesson plans
- Used technology, AV equipment and communication devices in classroom
- Boosted student learning carrying out planned lessons and activities
- Helped supervising teacher manage classroom and implement lesson plans
- Organized classroom materials, ed books and made copies to support teacher
- Kept order during unstructured times and transitions between classes, bus lines and lunch periods
- Guided and instructed students during emergency drills and assemblies
- Supported teachers by completing assigned tasks
Property Owner
Self-employeed
Elizabeth, NJ
11.2018 - Current
- Maintained accurate financial records for tax purposes and provided detailed reports to stakeholders on a regular basis.
- Collected and maintained careful records of rental payments and payment dates.
- Supervised building repairs, maintaining open communication with tenants to minimize disruptions during construction projects.
- Managed lease negotiations, resulting in mutually beneficial agreements between property owners and tenants.
- Improved property value through strategic renovations and regular upkeep.
- Addressed tenant complaints professionally and efficiently, fostering a positive living environment for all residents.
- Ensured timely rent collection through clear communication and follow-up with tenants, minimizing revenue loss from late payments.
- Coordinated move-ins and move-outs efficiently, minimizing downtime between tenants and maximizing rental income potential.
Export Customer Service Representative
Associated Global Systems - I-haul
Elizabeth, United States
10.2017 - 02.2019
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Anticipated needs and resolved problems to keep customers happy
- Notified consignees, passengers and customers of freight or baggage arrival and arranged for delivery
- Monitored shipment progress, tracking movement and delivery confirmation
- Maintained meticulous records of prior shipments, including ingoing, outgoing and stored freight
- Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements
- Reviewed import and export documentation to identify shipment contents and apply correct tariff codes
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Helped office personnel with errands, paperwork and data entry
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
Order Fulfillment Associate
Max Delivery
Elizabeth, NJ
03.2015 - 09.2015
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Followed procedures at all times for personal and team safety.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Safely and securely loaded items to prevent damage during transport.
Floor Supervisor
Dig Inn
New York, United States
02.2012 - 03.2015
- Maintained positive work environments focused on empowering employees and satisfying customers
- Supported successful and profitable store operations by expertly overseeing associates' work
- Helped store management execute daily business and personnel management requirements
- Inspected restaurant equipment and identified maintenance issues
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Established and maintained open, collaborative relationships with employees
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with health code and sanitation requirements
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Examined records to verify fast-selling items on menu
- Investigated and resolved complaints regarding food quality, service and accommodations
- Ordered and replenished stock to maintain inventory
Education
Medical Billing and coding -
K&G Career Academy
10.2024
Associate in Science (A.S.) - Health
Union County College
Cranford05.2022
High School -
Unidad Educativa Maria Auxiliadora
Quito07.2006
Skills
- Data Entry
- Reading support
- Behavior management
- Small group instruction
- Good communication
- Leadership
- Customer relations
- Problem solving
- Conflict resolution
- Service quality
- Cash register counting
- Team leadership
- Records management
- Record keeping
- Google Drive
- Time management
- Reliability
- Ability to multitask
- Math competency
- Scheduling
References
Available upon request.
Certification
Substitute teacher
Languages
Spanish
Native or Bilingual
Timeline
Substitute teacher and Paraprofessional
ESS
09.2022 - Current
Property Owner
Self-employeed
11.2018 - Current
Export Customer Service Representative
Associated Global Systems - I-haul
10.2017 - 02.2019
Order Fulfillment Associate
Max Delivery
03.2015 - 09.2015
Floor Supervisor
Dig Inn
02.2012 - 03.2015
Medical Billing and coding -
K&G Career Academy
Associate in Science (A.S.) - Health
Union County College
High School -
Unidad Educativa Maria Auxiliadora