Jasmine Moore
Customer Service
McDonough,GA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Bank Teller
Wells Fargo Bank, N.A.
McDonough, GA
01.2019 - Current
- Used good cash handling skills and attention to detail to maintain balanced cash box
- Updated customer accounts with new balance, payment, and transfer information
- Listened to customers and recognized stated and unstated needs yo effectively cross-sell bank products
- Monitored customer transactions to detect, address, and report signs of fraud
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Counted items, recorded amounts, documented serial numbers, and signed and dated receipts and manifests
Customer Service Associate
Lowes Home Improvement
Stockbridge, GA
11.2017 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Completed sales payments, refunds, and exchanges and issued store credit
- Prepared order sheets and sent out invoices and statements for payments due
- Counted and reconciled cash-drawer discrepancies prior to or following each shift
Cashier
Publix
McDonough, GA
10.2014 - 11.2017
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Recognized for provided strong customer service with high degree of accuracy
- Solved complaints by customers and issued credits for returned merchandise
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Answered questions regarding special and seasonal products
- Adhered to cash handling policies and procedures
Education
Associate of Applied Science - Business Management
Southern Crescent Technical College
08.2017 - 12.2021
Skills
Banking
Excellent time management skills
Customer relationship development
Cash counting
Sales expertise
Timeline
Bank Teller
Wells Fargo Bank, N.A.
01.2019 - Current
Customer Service Associate
Lowes Home Improvement
11.2017 - 01.2019
Associate of Applied Science - Business Management
Southern Crescent Technical College
08.2017 - 12.2021
Cashier
Publix
10.2014 - 11.2017