Nomi Matthews
Sandy Springs,GA
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 3+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing and Marketing Manager
S2 Residential
11.2022 - Current
- Spearheaded initiatives aimed at improving property aesthetics and amenities, enhancing the overall appeal of communities for current residents as well as prospective renters.
- Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
- Developed and executed 24+ promotional campaigns for property listings, resulting in higher visibility and greater interest from potential tenants.
- Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Facilitated communication between property management teams and residents to foster a sense of community cohesion and mutual respect among all members involved in the leasing process.
- Managed social media accounts to promote available properties, driving online engagement and attracting 100+ new leads.
- Tracked marketing campaign success through data analysis, refining tactics based on performance metrics for continuous improvement.
Event Manager
Against The Odds
05.2022 - Current
- Performed approximately 10 in person meetings weekly to finalize contracts for services. Completed 60 zoom calls monthly to nurture current/prospect partnerships which increased donor retention by 50%.
- Managed logistics of events planning methodically through Microsoft word/Excel improving operational efficiency by 20% .
- Established social media campaigns to promote non-profit community services, collect guest feedback and share monthly updates.
Server
P.F. Chang's Bistro
01.2022 - 10.2022
- Cultivated warm, amicable and valuable relationships with over 100 new and regular customers combined to increase return and referral rate by 80%.
- Mastered product knowledge and POS system to effectively upsell as well as efficiently place orders, manage bills and handle all customer modifications.
- Displayed infectious enthusiasm and excellent sportsmanship amongst 30 team members, by being consistently prompt, assisting server partner with table checks, table detailing, restaurant maintenance and guest satisfaction.
Host/Server
The James Room
12.2021 - 06.2022
- Jovially welcomed guests. Respectfully informed guests of venue guidelines, nightly programming, and wait-time.
- Coordinated activities of roughly, 15 FOH personnel to provide prompt and successful seating and service to more than 100 guest nightly.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic, fine dining,Speak Easy Bar/Restaurant while maintaining calm, professional and amicable demeanor.
Brand Ambassador Team Lead
Politan Row
01.2021 - 01.2022
- Concisely delivered product guidance with superior confidence for about 12 different cuisine stalls, influencing 100's of consumers while promoting company policies, values, history and mission.
- Increased brand awareness by 60% through networking, event marketing, demonstrations, sales and brand promotion.
- Engaged, and befriended roughly 60 customers daily to deliver uniquely tailored shopping/dining experience increasing sales by 80%.
- Listened actively and compassionately to grasp clear understanding of customer's personal style, preferences and dislikes when offering product advice.
Server Team Lead
Olive Garden Restaurant
01.2018 - 08.2021
- Trained, observed and assessed 25+ new as well as past hires and provided corrective measures for skill improvement and advancement.
- Fostered positive environment of learning to support and develop proficient certified servers to progress individual goals and embody company values.
- Organized shift deliverables appealing to each team member's strengths to yield higher efficiency, greater work esteem, and consistent execution.
Floor Supervisor
A'GACI
02.2014 - 01.2018
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Exceeded sales goals at approximately 95%+ weekly and accomplished company objectives by inspiring staff and promoting target products.
- Mentored new employees in company protocols, job duties, and performance standards to facilitate seamless team assimilation.
Education
Bachelor of Science - Organizational Leadership
Mercer University
Macon, GA06.2028
Certification - Real Estate Sales
Barney Fletcher Real Estate School
Alpharetta, GA12.2021
No Degree - Broadcast Journalism
Columbia College Chicago
Chicago, IL06.2018
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL06.2014
Skills
- Customer-Relationship Management
- Conflict and Complaint Resolution
- Strategic Thinking
- Creative and Adaptable
- Networking
- Proficient in Microsoft Word and Excel
- Active Listening
- Effective Planning
Certification
- Real Estate Sales, Barney Fletcher- December 2021
- Politan Row Atlanta- Employee Of The Month, Lead Ambassador- September 2021
- Peace Circle Facilitator, Global Community Associates- August 2018
Timeline
Leasing and Marketing Manager
S2 Residential
11.2022 - Current
Event Manager
Against The Odds
05.2022 - Current
Server
P.F. Chang's Bistro
01.2022 - 10.2022
Host/Server
The James Room
12.2021 - 06.2022
Brand Ambassador Team Lead
Politan Row
01.2021 - 01.2022
Server Team Lead
Olive Garden Restaurant
01.2018 - 08.2021
Floor Supervisor
A'GACI
02.2014 - 01.2018
Bachelor of Science - Organizational Leadership
Mercer University
Certification - Real Estate Sales
Barney Fletcher Real Estate School
No Degree - Broadcast Journalism
Columbia College Chicago
High School Diploma -
Oak Park And River Forest High School
- Real Estate Sales, Barney Fletcher- December 2021
- Politan Row Atlanta- Employee Of The Month, Lead Ambassador- September 2021
- Peace Circle Facilitator, Global Community Associates- August 2018
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