Kennadi Cottingham
West Bloomfield
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Texas Roadhouse
10.2023 - Current
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Host
Red Robin
06.2023 - 10.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
Team Member
Culver's Restaurant
05.2021 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Server
Jewish Senior Life
06.2022 - 12.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
West Bloomfield High School
West Bloomfield, MI05-2024
Wayne State University
Detroit, MI05-2028
Skills
- Takeout order processing
- Table management
- Reservation management
- Guest relations
- Workplace safety
- Hygiene standards
- Food safety compliance
- Relationship building
- Communication
- Customer service
- Decision-making
- Leadership
Timeline
Hostess Manager
Texas Roadhouse
10.2023 - Current
Host
Red Robin
06.2023 - 10.2023
Server
Jewish Senior Life
06.2022 - 12.2022
Team Member
Culver's Restaurant
05.2021 - 06.2023
High School Diploma -
West Bloomfield High School
Wayne State University
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