Truma Edgerton
Raleigh,NC
Summary
Developed skills in managing teams and optimizing guest interactions in high-paced hospitality environment. Transitioning to new work as a college student, seeking to strengthen experience in leadership and workplace environments. Focused on creating positive and efficient operational outcomes and a friendly workplace.
Overview
3
3
years of professional experience
Work History
Hostess Manager
Hieronymus Seafood
10.2021 - 08.2024
- Managed high-pressure situations, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Organized employee parties and activities.
- Mentored hostess team members.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Answered phone calls and talked to customers with any questions
- Managed any to-go orders
Party Hostess
Cape Fear Country Club
08.2023 - 05.2024
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Completed party checklist to confirm each party received contracted elements of party package.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Collaborated closely with kitchen staff to guarantee smooth delivery of meals while adhering to dietary restrictions.
Education
BBA - Business Administration And Management
North Carolina State University
Raleigh, NC05-2028
High School Diploma -
New Hanover High School
Wilmington, NC06-2024
Skills
- Reservation management
- Child supervision
- Clear communication
- Cleanliness standards
- Brand representation
- Table setting
- Guest relations
- Activity management
- Takeout order processing
- Menu design
- Table management
- Customer service
Languages
Spanish
Limited Working
Timeline
Party Hostess
Cape Fear Country Club
08.2023 - 05.2024
Hostess Manager
Hieronymus Seafood
10.2021 - 08.2024
BBA - Business Administration And Management
North Carolina State University
High School Diploma -
New Hanover High School
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