Terenza West
Summary
Administrative Program Coordinator passionate about facilitating exceptional student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Coordinator
Saint Mary's University
Minneapolis, MN
07.2021 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Gathered and organized printed materials required for program participation.
- Tracked department course registrations and class lists via CAMS software.
Intake Coordinator
Brighton Hospice
St. Louis Park, MN
09.2020 - 07.2021
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Nursing Assistant
Crestview Lutheran Home
Columbia Heights, MN
05.2009 - 02.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Employed mobility devices and EZ Stand equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Identified and reported unsafe situations to Nurse manager to maintain adherence to safety protocols.
Office Manager
Olu's Home Inc
Minneapolis, MN
06.2019 - 08.2020
- Sort and distribute mail
- Answer phones and greet clients
- Check phone voicemails and respond within24 hours
- Filing and update inventory, mailing, and database systems
- Perform data entry
- Assist with basic knowledge bookkeeping duties
- Train staff members to perform work activities,such as using computers applications and or point them to resources to assist them as needed
- Weekly team meetings.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Student Ambassador
Rasmussen College
Brooklyn Park, MN
05.2017 - 09.2019
- Contacted potential students to confirm their attendance for mandatory testing
- Completed administrative tasks such as printing, scanning, and organizing confidential files
- Ensured safety of the campus by monitoring the front lobby and checking in with visitors
- Trained new student ambassadors for their role at the front desk
- Assisted students with minor computer needs
Education
Bachelor of Science Human - Human Services
Rasmussen College
2019
Skills
- Production Staff Coordination
- Verbal and Written Communication
- Microsoft Office
- Critical Thinking
- Decision Making
- Problem Solving
- Program Scheduling
- Time Management
- Attention to Detail
- Dependability and Cooperation
- Task Delegation
Certification
Counseling Clients Juvenile Justice Leadership Activity Management Cultural Diversity Schedule Management Data Entry Assessment and Evaluation Problem Solving Community Involvement Customer Service/Support Confidentiality Process and Procedures Organization and Time Management Crisis Intervention Office 2013
Volunteer
BPAA Sports
- Coach between 8 to 12 girls in basketball.
- Players range from ages 8 to 12 years old.
- Helping with team building, fitness and self-discipline.
- Empowering a group of students to set personal goals and overcome obstacles.
• Collaborate with sporting officials to schedule practices and tournaments
Sharing and caring Hands:
- Volunteer in the clothing drive donating and distributing clothes to homeless and less fortunate families and individuals.
North Pointe Health and Wellness
- Sign individuals in for their Covid vaccinations.
- Help out at the food shelf, etc.
Timeline
Program Coordinator
Saint Mary's University
07.2021 - Current
Intake Coordinator
Brighton Hospice
09.2020 - 07.2021
Office Manager
Olu's Home Inc
06.2019 - 08.2020
Student Ambassador
Rasmussen College
05.2017 - 09.2019
Nursing Assistant
Crestview Lutheran Home
05.2009 - 02.2021
Bachelor of Science Human - Human Services
Rasmussen College