Katheryn Knight
Walmart
Midlothian,VA
5
years of professional experience
Resourceful professional with experience in fast-paced environments, delivering exceptional customer service while maintaining high standards of cleanliness and safety. Demonstrates strong adaptability in both individual and team settings, driving business performance and efficiency. Committed to leveraging communication, interpersonal, and organizational skills to enhance service value and meet organizational objectives.
Work History
Online Personal Shopper
3 Years 6 Months- Maintained positive working relationships with customers, team members, and leadership.
- Escalated customer complaints to leadership, facilitating quick resolution and enhancing customer retention.
- Utilized selection process for products within the store and bagged products following bagging standards.
- Incorporated feedback from customers into product selections in order to meet changing demands.
- Utilized selection process for products within the store and bagged products following bagging standards.
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Conducted quality assurance checks on outgoing orders, ensuring accuracy and customer satisfaction.
To-go Server
1 Year 3 Months- Ensured that all take-out orders were packaged correctly according to company standards.
- Met company sales goals by upselling additional items on every order.
- Utilized point-of-sale system efficiently to process payments accurately and promptly.
- Maintained a clean and organized work area throughout each shift.
- Provided detailed information about food ingredients, special requests, and dietary restrictions to enhance customer satisfaction.
- Provided accurate information about food ingredients, special requests, and dietary restrictions to customers upon request.
- Monitored customer feedback to identify and address areas for improvement in product quality and service delivery.
- Managed large volumes of take-out orders during peak hours, ensuring quality and speed of service were maintained.
- Developed strong customer service skills, including the ability to handle difficult situations with poise and professionalism.
Education
High School Diploma
Skills
Order Processing
Customer Communication
Time Management
Adaptability
Quick Learner
Workplace professionalism
Positive mindset
Timeline
Online Personal Shopper
Walmart
03.2023 - CurrentRead More
To-go Server
Carrabba’s Italian Grill
12.2021 - 03.2023Read More
Manchester High School
High School Diploma
Read More