Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Craig Kueser

Olpe,KS

Summary

Property Manager and Insurance Claims management background with vast experience in rental management and the insurance claims industry. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand business by applying diverse experience and vast rental property and insurance claims knowledge. In addition, is equipped with an extremely strong work ethic and the ability to quickly learn new concepts, job responsibilities and skills in any field that endeavors to pursue.

Overview

25
25
years of professional experience

Work History

Rental Property Manager

Haag Management
Emporia, Kansas
05.2023 - 11.2023
  • Responsible for overseeing maintenance and upkeep of rental apartment properties and tenant satisfaction.
  • Schedule routine maintenance.
  • Overseeing a team of resident and maintenance staff and enforcing lease rental terms and conditions.
  • Apartment showings to prospective tenants.
  • Lease signing with new tenants which included a thorough explanation of the terms and conditions of their lease.
  • Performed administrative duties such as answering phone calls, emails, text and in office contacts by curren tenants, prospective tenants, vendors, local law enforcement and maintenance staff.
  • Scheduled apartment showing appointments.
  • Maintained records pertaining to rental properties and lease agreements

Senior Auto-Property-Casualty Claims Adjuster

American Family Insurance
Madison, WI
01.1999 - 05.2023
  • Investigated, evaluated and determined liability for casualty claims.
  • Analyzed claim information to determine coverage of insurance policies.
  • Reviewed medical records and other documentation in order to evaluate the extent of losses.
  • Interpreted policy language and applied relevant state laws in making decisions on claims.
  • Negotiated settlements with claimants or their legal representatives.
  • Determined financial responsibility for payment of benefits according to the terms of the policy.
  • Identified potential areas of fraud by recognizing patterns or inconsistencies in claim data.
  • Attended court hearings as necessary in order to represent the company's interests during litigation proceedings.
  • Maintained detailed records of all claim activity including investigation results, settlement negotiations, payments.
  • Developed strategies to improve customer service levels while controlling costs associated with claims processing.
  • Resolved customer complaints regarding denied claims or other issues related to their insurance coverage.
  • Provided expert advice and guidance on complex casualty claims cases.
  • Prepared reports containing findings from investigations, recommendations for resolution and estimated cost of damages.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Gathered and documented evidence to support court proceedings.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Discussed current cases and issues in claim committee meetings.

Education

Bachelor of Science - Public Administration And Services

Emporia State University
Emporia, KS
05-1996

Skills

  • Maintenance Coordination
  • Legal Compliance
  • Property Inspections
  • Property Maintenance
  • Rent Collection
  • Business Administration
  • Tenant Relations
  • Business Development
  • Database Management
  • Property Management
  • Compliance Monitoring
  • Maintenance Scheduling
  • Lease Renewals
  • Customer Service-Focused
  • Skilled Multi-Tasker
  • Adaptable
  • Legal Knowledge
  • Leasing and Sales
  • Fair Housing Mandates
  • Marketing and Advertising
  • Tenant and Eviction Laws

Affiliations

  • Avid nature lover and being outdoors, should it be landscaping, lawn care and maintaining his large rural property
  • A diehard fan of local sports be it high school, college and professional individual and teams sports.
  • Always curious about what is over the next hill. Loves traveling to new places and exploring new cuisine, cultures and history.
  • A voracious reader. Always seeking to learn more about a wide variety of subjects.

Timeline

Rental Property Manager

Haag Management
05.2023 - 11.2023

Senior Auto-Property-Casualty Claims Adjuster

American Family Insurance
01.1999 - 05.2023

Bachelor of Science - Public Administration And Services

Emporia State University

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Craig Kueser