Lauren Collums
Grain Valley,MO
Summary
Accomplished Logistics Manager with more than 5+ years supervising critical shipments and negotiating freight contracts. Well-connected within domestic and international freight and freight forwarding industry. Excellent knowledge of multi-modal logistics.
Overview
10
10
years of professional experience
Work History
Major Carrier Sales Specialist
Worldwide Express
Overland Park, KS
12.2019 - Current
- Oversee the integration of digital brokerage program, collaborated with upper management & executives to implement continuous improvement.
- Introduction & on-boarding of large National Carriers.
- Assist carriers through email, phone, online presentations, screen-share.
- Primary point of contact and build long-term relationships with motor carriers nationally.
- Member of peer nominated board responsible for implementing changes related to improved culture and training.
- Natural relationship builder with integrity, reliability and maturity.
Server Manager
Volleyball Beach
Kansas City, MO
10.2015 - 12.2018
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed scheduling for 8 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Traffic Coordinator
OEC GROUP
Kansas City, MO
06.2016 - 05.2017
- Resolve issues such as re-scheduling of delivery status, terminal congestion, receiving and resolving warehouse unloading issues.
- Tracked orders and notified customers of status or potential delays.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified accurate account invoicing through collaboration with accounting department.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Account Executive
Freight Quote/CH Robinson
Kansas City, MO
05.2014 - 11.2016
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Stayed up-to-date on changing industry and anticipating market trends to negotiate cost to maximize margin.
- Managed one of the highest volume and revenue accounts.
Education
Some College (No Degree) -
University of Missouri - Kansas City
Kansas City, MOSkills
- Excellent Verbal and written communication
- Project Management
- Natural relationship builder with integrity, reliability and maturity
- Organization and Prioritization
- Conflict Resolution
- Carrier Relations
- Logistics Coordination
- Time Management
- Critical Thinking
- Cost Estimation and Management
- Supply Chain Management
- Microsoft Office
Timeline
Major Carrier Sales Specialist
Worldwide Express
12.2019 - Current
Traffic Coordinator
OEC GROUP
06.2016 - 05.2017
Server Manager
Volleyball Beach
10.2015 - 12.2018
Account Executive
Freight Quote/CH Robinson
05.2014 - 11.2016
Some College (No Degree) -
University of Missouri - Kansas City
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