Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Zulu

San Antonio,TX

Summary

Skilled with good academic preparation who has demonstrated capacity to identify and manage difficult challenges and is regarded as a great in workaround In high-pressure, high-demand situations. Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.

Overview

7
7
years of professional experience

Work History

Credit Card Specialist

JPMorgan Chase
08.2022 - Current
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.

Salesman

Dillards Department Store
12.2021 - 10.2022
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Promoted and up-sold products and services to meet needs of customers.
  • Set up calendar with customer birthdays and other special events for personal touch.

Delivery Driver

Amazon
06.2020 - 08.2021
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays to decrease calls to support.

Sales Associate

Sunglass Hut
12.2018 - 02.2020
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Coordinated activities with other departments to ensure quality customer service.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.

Sales Associate

Walmart
06.2017 - 11.2018
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts - Geospatial Intelligence //Minor in Communications

Fayetteville State University
Fayetteville, NC
12.2021

High School Diploma -

Seventy-First High School
Fayetteville, NC
05.2017

Skills

  • Multitasking
  • Critical thinking
  • Work ethic
  • Relationship building
  • Decision-making
  • Friendly, positive attitude
  • Active listening
  • Customer Relations
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Time management

Timeline

Credit Card Specialist

JPMorgan Chase
08.2022 - Current

Salesman

Dillards Department Store
12.2021 - 10.2022

Delivery Driver

Amazon
06.2020 - 08.2021

Sales Associate

Sunglass Hut
12.2018 - 02.2020

Sales Associate

Walmart
06.2017 - 11.2018

Bachelor of Arts - Geospatial Intelligence //Minor in Communications

Fayetteville State University

High School Diploma -

Seventy-First High School

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Samuel Zulu