Brittany Smith
Birmingham,AL
Summary
Dynamic Credit Card Specialist with proven expertise at Wells Fargo in enhancing customer satisfaction through effective dispute resolution and payment processing. Skilled in managing rewards programs and fostering teamwork, I excel in problem-solving and communication, driving increased client engagement and utilization of credit card benefits.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Credit Card Specialist
Wells Fargo
Birmingham, AL
12.2018 - Current
- Assessed customer inquiries regarding credit card services and solutions.
- Provided support in processing credit card applications and account changes.
- Collaborated with team members to streamline customer service workflows.
- Maintained accurate records of customer interactions and transactions.
- Assisted in resolving discrepancies related to billing and payments.
- Educated clients on credit card features, benefits, and usage guidelines.
- Participated in training sessions to enhance product knowledge and service skills.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Education
High School Diploma -
Bessemer City High School
Bessemer, AL05.2014
Skills
Payment processing
Dispute resolution
Fraud investigation
Credit adjustments
Rewards program management
Application status reviews
Chargeback handling
Collections support
Card activation
Credit limit adjustments
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Active listening
Effective communication
Verbal and written communication
Decision-making
Self motivation
Goal setting
Professionalism
Oral and written communications
Certification
- Area of certification Training - Timeframe
Timeline
Credit Card Specialist
Wells Fargo
12.2018 - Current
High School Diploma -
Bessemer City High School