Tessai Cleveland
Hoschton,Georgia
Summary
Proven Credit Card Specialist from Discover, adept in client relationship building and problem-solving, enhanced customer retention through exceptional service and efficient dispute resolution. Skilled in transaction monitoring and teamwork, consistently delivered positive outcomes, significantly improving client satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Credit Card Specialist
Discover
Middletown, De
12.2022 - 02.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided answers by researching through company procedures to deliver accurate responses.
Education
High School Diploma -
Middletown High School
Middletown, DESkills
- Client Relationship Building
- Application processing
- Transaction monitoring
- Payment Processing
- Card activation
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
Timeline
Credit Card Specialist
Discover
12.2022 - 02.2024
High School Diploma -
Middletown High School