Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Reed

Denver,CO

Summary

Proven track record in enhancing customer experiences and operational efficiency. Expert in guest engagement and cash handling, demonstrating exceptional customer service and a strong work ethic. Achieved significant improvements in service delivery by leveraging sales techniques and cleanliness standards, contributing to a safer, more welcoming environment.

Overview

7
7
years of professional experience

Work History

Server

Punch Bowl Social
01.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server Assistant

Ocean Prime Seafood and Steakhouse
07.2023 - 01.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Safety Officer

Oasis Night Club
01.2022 - 06.2023
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.

Floor Host

La Boheme Gentlemen's Cabaret
03.2019 - 01.2022
  • Contributed to revenue growth by upselling products and services to guests when appropriate.
  • Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
  • Assisted in training new floor hosts, sharing best practices for exceptional customer service.
  • Monitored inventory levels of supplies needed for daily operations, proactively addressing any shortages or discrepancies.
  • Improved customer satisfaction by promptly greeting and directing guests to their designated areas.

Barback

Brother's Bar and Grill
03.2017 - 04.2019
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

High School Diploma -

Emily Griffith High School
Denver, CO

Associate of Science - Behavioral Sciences

Metropolitan State University of Denver
Denver, CO
05.2016

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • High-volume dining
  • Sales Techniques

Timeline

Server

Punch Bowl Social
01.2024 - 07.2024

Server Assistant

Ocean Prime Seafood and Steakhouse
07.2023 - 01.2024

Safety Officer

Oasis Night Club
01.2022 - 06.2023

Floor Host

La Boheme Gentlemen's Cabaret
03.2019 - 01.2022

Barback

Brother's Bar and Grill
03.2017 - 04.2019

High School Diploma -

Emily Griffith High School

Associate of Science - Behavioral Sciences

Metropolitan State University of Denver

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Christopher Reed