Dabryant Crenshaw
San Antonio,TX
Overview
10
10
years of professional experience
Work History
Supervisor
ThyssenKrupp Materials
Kyle, Texas
10.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with suppliers to secure cost-effective resources.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Customer Service Representative
Interior Logic Group
Schertz, Texas
08.2018 - 10.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Quality Control Inspector
Electrolux
Springfield , TN
03.2015 - 05.2018
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Maintained records of all nonconforming products and completed corrective actions as required.
Education
Some College (No Degree) - Physical Therapy
University of West Alabama
Livingston, ALSkills
- Business Development
- Data Analytics
- Staff Management
- Schedule development
- Inventory Control
- Policy Enforcement
- Inventory Oversight
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
Timeline
Supervisor
ThyssenKrupp Materials
10.2021 - Current
Customer Service Representative
Interior Logic Group
08.2018 - 10.2021
Quality Control Inspector
Electrolux
03.2015 - 05.2018
Some College (No Degree) - Physical Therapy
University of West Alabama