Dache Crayton
St Louis,MO
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Dynata
St Louis, MO
05.2022 - 10.2024
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Implemented innovative methods for streamlining the customer service process.
Caregiver
Private Home Care Services
St Louis, MO
07.2021 - 01.2023
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Customer Service Representative
Major Energy Services
Chicago, IL
06.2017 - 09.2019
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Overnight Stocker
Walmart
Chicago, IL
06.2015 - 11.2017
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Responded quickly to emergency situations during night shifts.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
Education
Associate of Arts - Business
Washington University in St Louis
St. Louis, MOSkills
- Customer service
- Sales promotion
- Inventory management
- Problem solving
- Data entry
- Relationship building
- Time management
- Effective communication
- Team collaboration
- Scheduling
Timeline
Customer Service Representative
Dynata
05.2022 - 10.2024
Caregiver
Private Home Care Services
07.2021 - 01.2023
Customer Service Representative
Major Energy Services
06.2017 - 09.2019
Overnight Stocker
Walmart
06.2015 - 11.2017
Associate of Arts - Business
Washington University in St Louis
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