Dachelle Anderson
Kernersville,North Carolina (NC)
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Eligibility Caseworker
Guilford County Department Of Social Services
05.2018 - Current
- Assist customers with making the necessary changes to their case
- Assist caseworkers with initial information needed from customers to process benefits
- Conduct phone interviews
- Taught patients how to apply for insurance and prescription programs
- Referred clients to social services agencies
- Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
- Determined eligibility based on constantly changing Federal, State, and County policies
- Maintained complete and accurate records on client eligibility
- Responded to complaints of clients, advocates, professionals and community members
- Assessed clients' needs and, when appropriate, made referrals to other Social Service areas or appropriate community resources
- Made visits to community facilities and client's home to gather information
- Presented pertinent information at agency conferences, appeals and state hearings
- Kept all manuals and policy materials up to date and organized
Verification's Supervisor
Accurate Background
07.2014 - 03.2018
- Supervised 27 employees
- Audited 10% of completed employment verifications
- Used Equifax to determine employment and salary history
- Responsible for the maintenance and disposition of employee personnel records and files to include verification of file content, validation of file data in HR system, and maintaining proper file retention standards as defined by NC Public Records Law.
- Used NSC (National Student Clearinghouse) to verify education
- Called professional references
- Completed employment verification requests according to guidelines of the NC General Statutes 153A-98.
- Coached and empowered team to meet and/or exceed expectations
- Provided annual reviews to team based on regular feedback
- Ensured appropriate team schedule and coverage
- Prioritized team’s workload as needed
- Communicated critical updates and company information to team
- Identified improvement opportunities based on trends obtained from internal and external team questions
- Communicated by phone, letter, memo or computer with other staff, agency clientele or members of the public.
- Created and provided daily, weekly, monthly and quarterly reports to management as required
- Ensured that overall workload is completed in a timely manner with accurate results
- Identified and implemented efficiencies within the team and organization
- Adhered to proper performance improvement plans as it pertained to the team
- Communicated effectively with the team, others outside the department and/or external clients regarding processes/product updates
- Used judgment and independence in making decisions affecting the department and individual team members
- Screened candidates, conducted interviews and hired new employees to fill open requisitions
- Timely approved timecards, time off requests, etc
Automated Logistic Specialist
Army National Guard
02.2016 - 02.2018
- Created monthly reports for records, closed terminated records and completed chart audits Ordered and maintained military equipment
- Trained incoming soldiers on their job functions according to the Army's regulation
Background Researcher
Staffing Alliance
03.2014 - 07.2014
- Processed Motor Vehicle Reports
- Conducted Social Security Traces
- Researched Criminal History
- Searched Sex Offender Registry
- Audited employee's work to ensure accuracy.
Examined reports, accounts and evidence to determine integrity and accuracy of information - Evaluated accuracy and quality of data entered into agency management system
- Documented all information gathered field and uploaded data to company database for efficient processing using provided software
Automated Logistics Specialist
Army
05.2006 - 12.2013
- Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
- Corrected error and exception documents
- Unloaded, unpacked, visually inspected, counted, segregated, palatalized, and stored incoming supplies and equipment
Education
Associate of Arts - Business Administration
Liberty University
Lynchburg, VA 2022.10 - 2023.10
No Degree - Notary
Guilford Technical Community College
Jamestown, NC06.2021
Certificate - Fundamentals of Supervision and Management
Sandhills Community College
Pinehurst, NC2017
Certificate - Dedman Fellow In Leadership
Sandhills Community College
Pinehurst, NC2017
Bachelor of Science - Business Administration & Data Analysis: Human Resources
Liberty University
Lynchburg, VA 2023.11 - Current
Certificate - Principles of Accounting
Liberty University
Lynchburg, VA 03.2023 - 04.2023
Certificate - Certified Nutrition Coach
National Academy of Sports Medicine
Gilbert, AZ 01.2023 - 05.2023
Skills
- Eligibility assessments
- Training and development
- New employee orientations
- MS Office proficient
- Recruitment
- Pre-employment screening
- Interviewing
- Benefits and payroll coordination
- Background checks
- Employment verification
- ADP
- Resume writer
- Knowledge of General Statutes 153A-98
- Termination
- Audit preparation and reporting
- Knowledge of maintaining confidential files and file retention policies
Timeline
Bachelor of Science - Business Administration & Data Analysis: Human Resources
Liberty University
2023.11 - Current
Certificate - Principles of Accounting
Liberty University
03.2023 - 04.2023
Certificate - Certified Nutrition Coach
National Academy of Sports Medicine
01.2023 - 05.2023
Associate of Arts - Business Administration
Liberty University
2022.10 - 2023.10
Eligibility Caseworker
Guilford County Department Of Social Services
05.2018 - Current
Automated Logistic Specialist
Army National Guard
02.2016 - 02.2018
Verification's Supervisor
Accurate Background
07.2014 - 03.2018
Background Researcher
Staffing Alliance
03.2014 - 07.2014
Automated Logistics Specialist
Army
05.2006 - 12.2013
No Degree - Notary
Guilford Technical Community College
Certificate - Fundamentals of Supervision and Management
Sandhills Community College
Certificate - Dedman Fellow In Leadership
Sandhills Community College
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