Dachena Guerrier
Rahway,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Sales Representative
Verizon- Russell Cellular
Linden, NJ
08.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained records related to sales for store management.
- Exchanged merchandise for customers and accepted returns.
- Described merchandise and explained use, operation and care.
Dollar Tree
Cashiers
Linden, NJ
08.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Bed Bath and Beyond
Sales Associates
Elizabeth , NJ
02.2020 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
Education
Berkeley College
Woodbridge, NJ05-2026
High School Diploma -
Linden High School
Linden, NJ06-2020
Skills
- Organizational Skills
- Dependable and Responsible
- Recordkeeping
- Organization
- Cultural Awareness
- Microsoft Word
- Multitasking
Languages
English
Full Professional
Creole
Full Professional
French
Professional
Timeline
Sales Representative
Verizon- Russell Cellular
08.2022 - Current
Dollar Tree
Cashiers
08.2021 - 06.2022
Bed Bath and Beyond
Sales Associates
02.2020 - 02.2021
Berkeley College
High School Diploma -
Linden High School
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